Web3 Jobs in Malaysia

About OKX:

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.

What You'll Be Doing:

• Responsible for the management of platform knowledge content, advancing the optimization of the platform help center's knowledge base, planning and auditing articles related to FAQs and content.
• Conduct service-oriented user problem analysis for platform business scenarios, plan and produce high-quality, high-value educational content based on product features and in-depth analysis to help users reduce problems.
• Systematically manage and analyze data metrics, output effective improvement measures, regularly produce content operation effectiveness reports, and drive production with data-driven insights.
• Conduct regular market research, collect user feedback, analyze user behavior deeply, iterate and innovate content forms. Provide improvement and planning suggestions from a content operations perspective to achieve diversion goals.

What We Look For In You:

1. Bachelor's degree or above, with a certain sensitivity to industry trends in the blockchain industry.
2. Has more than 2 years of experience in copywriting/ content planning and systematic content management.
3. Excellent command of spoken English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
4. Possesses deep demand analysis capabilities, data analysis skills, and mature project management experience.
5. Proficient in analyzing user pain points, candidates with experience in blockchain/ finance/ internet industry content are preferred.
6. Active in thinking, with excellent communication, collaboration skills and execution ability.
7. Proficient in using ChatGPT as a content creation tool.
8. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

Benefits & Perks:

• Competitive remuneration package (Basic Salary + Annual Increment)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 2,500 training & wellness benefits per annum
• Yearly bonus
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations

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