Layer 2 Web3 Jobs in Singapore
36 jobs found
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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
OKX | Singapore, Singapore | $54k - $70k | |||
OKX | Singapore, Singapore | $81k - $115k | |||
Windranger Labs | Singapore, Singapore | $105k - $124k | |||
| | Singapore, Singapore |
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| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
| | Singapore, Singapore |
| |||
Windranger Labs | Singapore, Singapore | $84k - $90k | |||
Windranger Labs | Singapore, Singapore | $72k - $102k | |||
Paradigm | Singapore, Singapore | $58k - $100k | |||
OKX | Singapore, Singapore | $63k - $66k | |||
Paradigm | Singapore, Singapore | $166k - $315k | |||
Polygon Labs | Singapore, Singapore | $13k - $22k | |||
Paradigm | Singapore, Singapore |
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Qredo | Singapore, Singapore |
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Triton AI Pte Ltd | Singapore, Singapore | $81k - $108k | |||
Energi Core Limited | Singapore, Singapore | $26k - $39k |
OKX
$54k - $70k estimated
This job is closed
About OKX:
OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology.OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategies. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remain a top-notch venue globally, have a daily volume of approximately $10 billion, and are widely recognised as the golden standard in the industry. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually significantly impact the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.
Position Overview:
We are seeking an experienced Institutional Support Specialist to join our team. The ideal candidate will have a strong technical background, API experience, and analytical skills, The primary responsibilities of this role include providing exceptional customer support, offering product and API solutions, analyzing and solving customer problems, and collaborating with cross-functional teams. Trading knowledge is highly desirable for this position.
Key Responsibilities:
1. Provide Exceptional Customer Support:
- Communicate effectively with clients via telegram(main) & secondary channels to address their inquiries, troubleshoot issues, and provide timely solutions.
- Utilize strong communication skills, oral and written, in English and at least one other language to ensure effective communication with international clients.
2. Articulate product and API solutions to clients over telegram and phone (if needed) demonstrating a deep understanding of our offerings.
- Analyze customer problems, identify root causes, and provide effective solutions to ensure customer satisfaction.
- Collaborate with the sales and product teams to relay customer feedback and contribute to the improvement of our products and services.
3. Continuous Learning and Improvement:
- Collaborate with L2 support and TL to enhance API knowledge and improve issue resolution processes.
Required Skills
- Diploma or Bachelors in STEM or business related fields.
- Strong technical background with API experience.
- Analytical skills to diagnose and solve customer problems.
- Proficiency in English and at least one other language, including Chinese (to be able to converse with mandarin speaking customers and clients)
- Excellent communication skills to engage effectively with clients.