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Customer Service Representative
KL / Taipei
APX – General /
Full-Time /
Remote
Apply for this job
APX Finance (APX) is the foremost decentralized exchange for crypto derivatives. Offering both order book and on-chain perpetuals, APX empowers traders and stakers with unparalleled opportunities. As of 2025, APX and Astherus have rebranded to Aster.
Job Responsibilities:
- Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
- Independently provide accurate information to resolve problems/issues that arise
- Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
- Escalate complex issues to your team leader, managers, and other departments as required
Job Requirements:
- At least 1 year of experience in a customer service role with a crypto firm
- Comfortable with shift hours as and when required (This is a fully remote role!)
- Excellent communication skills in English and Mandarin
- Great at multitasking, prioritizing, and managing time effectively
- Knowledge or interest in blockchain or digital assets
Apply for this job