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Token Metrics
$58k - $100k estimated
Crypto Customer Success Specialist (Lisbon-Remote)
Lisbon
Customer Success Team /
Full-Time /
Remote
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Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction.
To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Respond to comments and community member queries in a timely manner
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Work with the team to improve the server and community experience, increase engagement and activity
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Assist with other matters relevant to the role, as provided by Token Metrics
- Identify & remove spam, scammers, and inappropriate content from our Discord server
Requirements
- Familiarity with CRM systems Preferably Intercom
- Ability to navigate community management tools Like Telegram, Discord
- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Token Metrics helps crypto investors build profitable portfolios using artificial intelligence-based crypto indices, rankings, and price predictions.
Token Metrics has a diverse set of customers, from retail investors and traders to crypto fund managers, in more than 50 countries.
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How much does remote job with crypto pay?
The pay for a remote job with crypto can vary widely depending on the specific role, company, and location
In general, salaries in the crypto industry tend to be competitive, and remote positions may offer additional benefits such as flexible schedules and the ability to work from anywhere in the world
It's important to note that compensation for remote jobs in the crypto industry can be affected by factors such as cost of living, local job market conditions, and the company's budget
Here are some examples of typical salaries for different roles in the crypto industry:
- Blockchain Developer: The average salary for a blockchain developer is around $123,000 per year in the United States. However, this can vary based on experience, skills, and location.
- Cryptocurrency Analyst: The average salary for a cryptocurrency analyst is around $80,000 per year in the United States.
- Cryptocurrency Trader: The average salary for a cryptocurrency trader is around $100,000 per year in the United States.