LMAX Group is hiring a
Broker Operations Associate - Crypto

Compensation: $72k - $107k estimated

Location: England London United Kingdom

About the Role:

Broker Operations associate will lead the way in the team in providing a high-quality service to all LMAX clients and complete internal processes and tasks to a high-level standard with an expertise in one or more of the departmental areas.

Main Duties & Responsibilities:

  • Continually support the team as the senior team member, to fully understand the operational side of client queries.
  • Lead the way and encourage/teach team members how to perform tasks and how to enhance the client experience.
  • Drive continuous improvement for the team’s ways of working
  • Assist Partner Success team, and Sales where necessary, with an understanding of client’s trade executions with an in-depth analysis.
  • Perform more complex payment’s role, including CUP transfer, raising and resolving payments tickets, managing CASS issues and managing daily settlement requests and third party settlement platforms.
  • Ensure DFX processes are followed accurately and in a timely manner
  • Work to weekly, monthly, and quarterly objectives and targets.
  • Follow internal policies and adhere to regulatory requirements.
  • Developing and distributing management reporting for LMAX Digital.
  • Working towards becoming a subject matter expert in Digital Assets.
  • Keep up to date with latest developments in Cryptocurrency.
  • Understand and anticipate the needs and expectations of the clients – offering new ideas to the line manager to enhance the client experience.
  • Liaise with other teams in different locations, providing support where necessary.
  • Work closely with the Treasury department regarding any payment queries of funds in and out.
  • Maintaining Operational documentation including process & procedure documents, legal documents, and corporate presentations
  • Understand the high-level functioning of MT4/5 platform and its relation to LMAX servers; raise any issues with the relevant people.
  • Work with the Risk department in offering clients higher leverage or additional accounts.
  • Feedback reoccurring client issues to the Manager and relevant internal departments, where applicable.
  • Update all databases and ensure client information is accurate.
  • Contribute to the ongoing development and improvement of the LMAX Global and LMAX Digital client experience.
  • Manage/Update IB and Money Manager data in Salesforce – adding new agreements, creating rebate accounts, and assigning new rate cards.
  • Perform monthly tasks such as API/FIX/Redistribution charges.
  • Developing and distributing management reporting for LMAX Digital.
  • Run daily, weekly, and ad-hoc payment reports for LMAX Digital and LMAX Global.
  • 3+ years experience in financial services operations, with at least 1–2 years specifically in cryptocurrency or digital asset operations.
  • Experience working with trading platforms such as MT4/MT5 and blockchain-related systems.
  • Cryptocurrency Knowledge: Strong understanding of digital asset markets, wallets, crypto transfers, custody, and blockchain transactions.
  • Technical Proficiency: Familiarity with trading platforms (MT4/MT5), Salesforce, FIX APIs, and data reporting tools.
  • Analytical Ability: Strong problem-solving skills with the ability to interpret trading and payments data.
  • Communication: Excellent verbal and written communication skills; able to explain complex issues clearly.
  • Attention to Detail: Accurate and thorough in completing operational tasks and documentation.
  • Team Leadership: Ability to mentor and coach team members; lead by example.
  • Customer Focus: Strong client service orientation with a proactive approach to anticipating and resolving issues.
  • Regulatory Awareness: Understanding of financial and crypto regulatory environments (including CASS) and adherence to internal policies.
  • Time Management: Capable of managing multiple priorities and meeting deadlines.
  • 25 days of holiday
  • Bonus
  • Pension: CPF
  • Private medical and dental coverage
  • Term Life
  • Personal Death and Accident Insurance
  • Wellness contribution program with access to ClassPass
  • Plumm Platform
  • Five volunteering days
  • Give as You Earn initiative
  • Learning and development programs

Apply Now:

Compensation: $72k - $107k estimated

Location: England London United Kingdom


Receive similar jobs:

Web3 Operations Expert Jobs

Job Position and Company Location Tags Posted Apply
London, United Kingdom
Apply
London, United Kingdom
Apply
London, United Kingdom
Apply
London, United Kingdom
Apply
London, United Kingdom
Apply
London, United Kingdom
Apply
London, United Kingdom
Apply
London, United Kingdom
Apply
London, United Kingdom
Apply
London, United Kingdom
Apply

Recommended Web3 Operations Experts for this job

/@ericvogel

Ericvogel



See Profile
/@getienne

Getienne



See Profile
/@tdmonchain

Tdmonchain



See Profile
/@keefetsw

Keefetsw



See Profile
/@idonluv4days

Idonluv4days



See Profile
Cover Letter / AI Interview