OKX is hiring a Web3 IT Support Engineer
Compensation: $81k - $83k estimated
Location: Singapore
Who We Are
At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX vision is a world of financial access backed by blockchain and the power of decentralized finance.
We invest in our people as much as we invest in technology. We are united by our engaging culture, here we win as a team, embrace changes, and do the right thing. We are committed to creating a friendly, rewarding and diverse environment for OKers. It doesn’t matter where you come from, here everyone feels valued, respected and has the same opportunities to develop and thrive — we want to bring out the best in you.
What You’ll Be Doing:
- Responsible for the daily operation and maintenance of the company's laptops (Windows, macOS), desktop computers, mobile devices (iOS & Android), IP phones, and other desktop IT equipment.
- Responsible for the initial installation of the company's laptop computers (Windows, macOS), software and hardware installation, debugging, updating, maintenance, fault handling, etc.
- Responsible for the daily operation and maintenance of all office IT-related systems, such as the office IP telephone system, video conference system, wireless projection system, CCTV, access control system, printer, etc.
- Responsible for the daily inspection and testing of the office WiFi network, wired network, PIN network, and handling various office network problems.
- Assist the network engineer in the operation of the server room, cabling, UPS system, and be responsible for the regular maintenance and IT inspection of the server room.
- Create IT knowledge-sharing documents and constantly improve the IT service desk knowledge base.
- Responsible for the implementation of the strategy, technical standards, specifications, and technical solutions designed by the Global IT team.
- Be responsible for improving the IT service satisfaction and service experience of employees in their office.
What We Look For In You:
- Bachelor's degree or above in computer science, networking, engineering, or other related majors is preferred.
- At least 4 years of working experience in IT support, with working experience in large IT companies preferred.
- Have experience in the operation and maintenance of Windows, macOS, WiFi networks, VPN networks, smart office systems, etc.
- Good verbal presentation, group dynamics, facilitation skills, and a proactive approach to resolving problems and issues.
- Multinational experience is highly preferred. Fluency in Mandarin is compulsory for effective communication with our stakeholders from Southeast Asia
Perks & Benefits
- Competitive total compensation
- Comprehensive insurance coverage for employees and their dependants
- More that we love to tell you along the process!
Apply Now:
This job is closed
Compensation: $81k - $83k estimated
Location: Singapore
This job is closed
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