Consensys Careers

UX Researcher

About ConsenSys

ConsenSys is the leading Ethereum software company. We enable developers, enterprises, and people worldwide to build next-generation applications, launch modern financial infrastructure, and access the decentralized web. Our product suite, composed of Infura, Quorum, Codefi, MetaMask, and Diligence, serves millions of users, supports billions of blockchain-based queries for our clients, and has handled billions of dollars in digital assets. Ethereum is the largest programmable blockchain in the world, leading in business adoption, developer community, and DeFi activity. On this trusted, open source foundation, we are building the digital economy of tomorrow. To explore our products and solutions, visit http://consensys.net/. 

About Infura

Infura’s development suite provides instant, scalable API access to the Ethereum and IPFS networks. Our world-class infrastructure ensures that developers can reliably scale their decentralized application to meet user demand. It’s powered by a cutting-edge microservice-driven architecture that dynamically scales to support our APIs. 

Thousands of developers are actively using Infura every day. The strength, reliability and stability of Infura’s infrastructure service makes the brand an essential pillar of the Ethereum ecosystem and the leading blockchain infrastructure provider.

About the role:

Want to help us better understand user problems and product opportunities in decentralized finance? UX researchers at Codefi work across multiple product initiatives to more effectively and efficiently deliver products and experiences that fulfill user needs. 

As a UX researcher you will:

• Define, plan, and conduct complex multi-phase, mixed-method user research that deepens our understanding of the user experience and drives product strategy.
• Deliver compelling, timely and actionable insights to the product and design teams which facilitate evidence-based product and design decisions.
• Take a holistic view of our understanding of our users and their behaviour, and proactively identify gaps and opportunities for new research.
• Work in a highly collaborative manner with product managers, designers and engineers to ensure we are discovering and prioritizing the most important user needs.
• Play a role in shaping how we build research as a core competency across Codefi and define how we put users first when conducting research.

You may be a fit for this role if you:

• Have experience conducting research in an end-to-end software development setting, including product discovery with on-going generative research, usability testing on designs and getting feedback on shipped product(s).
• Can use a variety of research methods, which may include qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, and diary studies. You might be a mixed-methods researcher, however your strength is in qualitative research.
• Can design, execute, and communicate impactful research in a fast-paced, earlier stage product development process and know how to integrate research into product and design roadmaps.

Bonus points for:

• Experience in conducting user research in remote settings.
• Experience or familiarity of blockchain products.
• Experience conducting user research in a financial services setting.

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