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Operations Analyst

Presto
$41k - $81k estimated

This job is closed

Operations Analyst

Singapore /
AQX โ€“ Growth /
Full-time
/ Hybrid

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๐Ÿš€ย About AQX
AQX is the crypto gateway for retail traders and institutions. It offers users an all-in-one platform to buy, sell, trade, and learn about crypto. At its core, AQX is a cryptocurrency exchange platform. The company brings an authentic mix of trading knowledge, market intelligence, buzz, and access to exclusive crypto project launches to elevate the crypto exchange and trading experience for users.

As an Operations Analyst in our team

We are seeking an Operations Analyst to join the AQX operations team. The ideal candidate must possess a keen interest in cryptocurrency and blockchain technologies, entry-level knowledge of financial products and exchange services. In this hybrid role, you will be responsible for covering duty shifts when operationally required as well as the preparation and development of Standard Operating Procedures, assisting in the development of training materials, event and trading competition materials, assisting in the development of FAQs and standard language responses, handling administrative matters and reporting.ย 

Responsibilities

    • Handling account registration, bonus and promotion, identity verification, and user interface related enquiries
    • Managing escalation and follow up of user enquiries with internal stakeholders
    • Assisting in the preparation and maintenance of Standard Operating Procedures
    • Assisting in the preparation and maintenance of Training Materialsย 
    • Assisting in the preparation and maintenance of FAQs and Standard Language Responses
    • Assisting in the preparation and maintenance of Dashboards
    • Assisting in event and trading competition operationsย 
    • Provides recommendations on operational requirementsย 
    • Administrative record keeping and reporting
    • Other projects and duties as assigned by management

What we want you to have

    • Experience with Zendesk, Slack
    • Experience with Basic business modelingย 
    • Strong analytical and problem-solving skills
    • Ability to work well with a team in a 24/7 trading environment
    • Experience with financial trading, preferably in cryptocurrency exchanges
    • Excellent communication and interpersonal skills

Nice to have

    • Keen interest in cryptocurrency and blockchain technologies
    • Community management or event experience
    • Experience working at a high growth startup/tech company
    • Experience in a front-facing customer service environment

Our Hiring process

    • Resume/CV submission
    • 1:1 interview with Strategy&Operations Manager
    • 1:1 interview with Head of Business Strategy

๐Ÿ”Žย AQX is powered by Presto Labs

๐Ÿ“ˆย Presto Labs is a quantitative trading firm established in Singapore back in 2014.
Today, Presto Labs has grown to more than 100+ employees. World-class engineers and researchers share offices in Singapore๐Ÿ‡ธ๐Ÿ‡ฌ, Shanghai๐Ÿ‡จ๐Ÿ‡ณ, and Seoul๐Ÿ‡ฐ๐Ÿ‡ท.
๐Ÿ“Šย Presto Labs build automated trading systems fueled by data-driven quantitative analysis to achieve stable and sustainable investment returns.
๐Ÿ’ปย Our engineering teams do what humans do best โ€“ create algorithmic decision processes in order to achieve what no human trader ever could in todayโ€™s fast-changing, unbelievably complex financial world.
Check out more about Presto Labs on our YouTube channel
โžก๏ธย https://www.youtube.com/channel/UCg88FC6VecGyiDolSbKpNIg

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