Customer Support Web3 Jobs in London, United Kingdom

R3’s Support team as part of the wider Professional Services Team is a global team responsible for support of the Corda platform and for operational support of the R3 network. They investigate issues from customer’s developers who have come across unexpected behaviour while building software based on Corda (known as CorDapps), and issues from customer’s production teams operating nodes connected to the R3 network. The support team are technical, tenacious, approachable, pro-active, excel at communication and exhibit strong ownership. They follow issues through to resolution, press for root causes and fixes, share knowledge, ensure customers are kept updated, operate from a platform of continuous service improvement, seek constant feedback and take steps to address that feedback.