Web3 Jobs in Madrid, Spain

Location 🌎

Latin America or Pacific Asia — Remote

Type of employment ✍️

Full-time

About the Role

Technical Support at Crossmint is responsible for delivering the best ongoing experience for our customers and ensuring our team is responsive and impactful to their needs. You will be the first line of defense for any support request, and you’re a magician in capturing and routing information to the right part of the organization as well as tracking those items for timely follow-up. Above all else, Technical Support is about empathy and problem-solving: we actively listen, acknowledge where we can provide better service, and work tirelessly with teammates to solve problems for customers in a timely, accurate, and gracious manner while keeping us all organized in the process!

Responsibilities 💪🏽

• Take ownership of customer issues, troubleshoot problems, and see them through to resolution
• Solve technical problems involving diagnosing back-end system bugs and tracing transactions on the blockchain to determine the origin and extent of the problem
• Develop expert product knowledge and educate customers on using the product
• Identify repeated patterns and build the case for product features that increase efficiency and improve customer experience
• Obtain and examine all relevant information to assess the validity of issues and to determine possible causes
• Responsible for protecting sensitive consumer data and handling fraud concerns

About you 🤟🏽

• A+ English
• Enjoy digging deep into the root cause and technical details of problems
• Thrives on hitting targets and achieving milestones
• Actively listen, demonstrate empathy, compassion and be able to navigate multiple clients and relationships
• Possess excellent verbal and written communication skills while interacting with stakeholders internally and externally
• Love flexing your creative brain by resourceful problem solving
• Scrappy & thriving in uncertainty. We are a fast-paced environment. Things change every week. You move fast, experiment, and adapt quickly
• PASSIONATE. You love what you do

Bonus Points if:

• Familiar with programming languages, databases, and experience in basic query language (e.g. SQL or MQL)
• Passionate about Blockchain, Web3, and NFTs
• Previous experience in remote or globally distributed teams

Apply to the role (below) 📩

You will be asked for your CV, Linkedin and cover letter.