Binance is hiring a

Web3 Customer Service Quality Assurance Team Lead

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Job Description:

• Manage a team of Quality analyst to perform monitoring of chats and provide quality reports
• Assessment of team’s performance & generating daily/weekly/monthly reports
• Evaluation of quality assurance processes to unveil any root cause of problems and provide actionable measures for improvement
• Training & Coaching based on quality reports, monthly performance and any ad-hoc requirements
• Conduct reviews to share on areas of improvements and best practices in weekly town halls
• Work closely with all the leaders to improve on service standards

Requirement:

• At least 1 year of experience in management within a contact center or operations environment 
• An strong understanding of the importance of Quality and chat monitoring, and how critical behaviours impact the customer experience
• Proven ability to monitor and evaluate performance through case checking and to support improvement 
• Advanced knowledge in MS Office suite
• Knowledge of the crypto/financial industry is a huge plus
• Excellent interpersonal skills both verbal and written with the ability to communicate at all levels of the organisation
• Excellent English communication skill, additional knowledge in any Asian language would be a plus

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire