Remote Customer Support Jobs in Web3

OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs, which are digital goods endowed with property rights. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. NFTs have brand new properties that go beyond traditional digital items: they’re unique, provably scarce, liquid, and usable across multiple applications. At OpenSea, we're excited about building a brand new economy from the ground up based on true digital ownership and are proud to be recognized as Y Combinator's #27 ranked top private company.

When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. We also know how critical it is to celebrate and support our differences. Employing a team rich in diverse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Support Engineer's primary job is to provide internal tooling support for the customer happiness org as well as serve as a technical interface between support and engineering. Community enthusiasm and experience are a plus, but not a requirement.

Responsibilities - Resolve customer issues via email and Discord. - Support primarily self-managed users including creators, buyers/sellers, and developers. - Create and update internal documentation (and possibly external) based on customer interactions. - Work alongside Engineering and Product Management by adding input on what our users pain points are with the existing product. - Engage with more technical communities using OpenSea, get feedback on their current challenges, and provide roadmap feedback on these items (APIs, SDKs, Minting tooling, etc)

Desired Experience - Conversant in Python; experience with Solidity or Rust a plus but not required. - Experience with online decentralized communities a big plus.