Paypal is hiring a

Web3 Business Operations Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:PayPal has been operating in the UK for over 20 years serving large and small merchants and consumers across our two sided platform and with a wide range of payments, credit crypto and other adjacent products and services. PayPal UK Ltd (“PPUK”) is the PayPal UK regulated entity, with over 14 million customers. We also have an exciting growth agenda with the customer at the heart of everything we do. Job Description: Essential Responsibilities:

Identify issues and recommend best practices for the administration of legal entities and subsidiaries. Lead functional projects and programs that contribute to business or process improvements. Analyze business trends to inform decision-making and enhance operational effectiveness. Collaborate with internal stakeholders to ensure compliance with legal and regulatory requirements. Oversee the maintenance of accurate corporate records and documentation.

Expected Qualifications: 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Preferred Qualification: We are looking for a Business Operations Manager to support the smooth running of the organisation enabling efficient delivery and supporting PPUK’s strategic goals. The responsibilities of the role include:

Business Plan: Support the planning, development and monitoring of the annual PPUK Regulatory Business Plan (through Product, Regulatory/remediation, Risk and Customer) MI dashboards. Media: in collaboration with Corp Comms and Marketing, proactively create relevant internal and external content for the UK CEO (with respect to customer innovation, colleague achievements, community impact, new hiring, etc) and respond to adverse media events. Culture: Support review of regular colleague surveys and coordinate a structured response to address survey feedback to understand and improve UK culture, fostering PayPals Leadership Principles.  Colleague Engagement: own the creation of the agenda for the UK all-colleague connect meetings. Community: Coordinate community impact/group executive events (including All Hands and Community Impact Days and annual team Onsite.) Exec Complaints: Triaging daily executive customer complaints and escalations. CEO Escalations: proactively convene stakeholders to address issues/roadblocks/incidents.

AI: leverage colleague AI tool (EVA) across use cases to enable/optimize PPUK Executive Management. Governance: support Exec and Board secretariat where required with CEO Business updates.

Subsidiary:PayPal Travel Percent:0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are: Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion  PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal:  Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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