How To Become Community Manager

How To Become a Community Manager in 2023? 5 Easy Steps.



What does a community manager do?


A community manager is a strategic and creative professional who is responsible for overseeing the growth, engagement, and satisfaction of a community of people. Whether you are working for a large corporation, a startup, or a non-profit organization, the role of a community manager is critical to the success and sustainability of a community.


A community manager is a critical role that involves overseeing the growth, engagement, and satisfaction of a community of people. Whether you are just starting your career or are a seasoned professional, this exciting and dynamic field offers a wealth of opportunities for personal and professional growth. If you have a passion for building and nurturing communities, a strong work ethic, and the skills and qualities needed to excel as a community manager, then this may be the perfect career path for you.


Here are the key responsibilities of a community manager and the skills and qualities needed to excel in this exciting and dynamic field:


  1. Building and nurturing relationships with community members: A community manager is responsible for building and maintaining relationships with community members. This involves understanding the needs and interests of the community, providing timely and relevant responses to questions and concerns, and encouraging active participation and engagement.
  2. Developing and executing community engagement strategies: A community manager is responsible for developing and executing strategies to engage and activate community members. This may involve creating and curating content, organizing events and activities, and leveraging social media and other digital platforms to build and sustain community engagement.
  3. Facilitating communication and collaboration within the community: A community manager is responsible for facilitating communication and collaboration within the community. This may involve moderating online forums, hosting virtual events, and encouraging members to share ideas, feedback, and experiences
  4. Measuring and analyzing community metrics: A community manager is responsible for measuring and analyzing key metrics related to community engagement, satisfaction, and growth. This involves tracking metrics such as community size, engagement rate, and satisfaction levels, and using these insights to inform future strategies and initiatives.
  5. Resolving issues and conflicts within the community: A community manager is responsible for resolving issues and conflicts within the community. This may involve mediating disputes, providing support and guidance to members, and working with stakeholders to find mutually beneficial solutions.


To excel as a community manager, you will need a combination of technical skills, creative abilities, and interpersonal skills. This may include strong communication and writing skills, the ability to build and maintain relationships, experience with social media and digital platforms, and the ability to analyze and interpret data. Additionally, you will need to be a strategic thinker, able to plan and execute effective community engagement strategies, and a problem-solver, able to quickly and effectively resolve issues and conflicts within the community.



Community manager daily tasks


The daily tasks of a community manager can vary greatly depending on the size, focus, and goals of the organization or community they are managing. However, some common tasks that a community manager may perform on a daily basis include:

  1. Moderating and monitoring online forums and social media channels like Discord, Slack, Twitter, Facebook, TikTok, Instagram, etc: This may involve removing spam, responding to customer inquiries and feedback, and fostering positive and productive discussions among community members.
  2. Creating and curating content: This may involve writing blog posts, creating videos, and sharing news and updates with the community.
  3. Engaging with community members: This may involve responding to questions and comments, resolving disputes, and encouraging community members to participate in discussions and activities.
  4. Measuring and analyzing community engagement: This may involve tracking metrics such as community size, engagement rates, and customer satisfaction, and using this data to inform future strategies and initiatives.
  5. Planning and organizing events and activities: This may involve coordinating online webinars, meetups, and other events to engage and grow the community.
  6. Collaborating with other teams: This may involve working with marketing, product development, and customer support teams to ensure that the community is aligned with the organization's overall goals and objectives.
  7. Staying up-to-date with industry trends and developments: This may involve reading industry news and publications, attending conferences and events, and participating in online forums and communities.


These are just some examples of the tasks that a community manager may perform on a daily basis. The role of a community manager is dynamic and constantly evolving, and it requires a combination of technical skills, communication skills, and interpersonal skills. If you have a passion for building and maintaining communities and a commitment to continuous learning and growth, then a career as a community manager may be the perfect fit for you.




How long does it take to become a community manager?


Becoming a community manager is a rewarding and challenging career path that involves overseeing the growth and engagement of a community of people. Whether you are a recent graduate or a seasoned professional, the time it takes to become a community manager can vary based on your background, experience, and career goals.


The time it takes to become a community manager can vary based on your background, experience, and career goals. However, by focusing on your education and experience, networking and industry events, on-the-job experience, and personal and professional development, you can accelerate your journey and achieve your career goals as a community manager.


Here are the key factors that influence the timeline for becoming a community manager and provide some tips for accelerating your journey:


  1. Relevant education and experience: If you have a background in marketing, communications, or a related field, you may already have some of the foundational skills and knowledge needed to become a community manager. However, in order to stand out from the competition and advance in your career, you may want to consider obtaining a relevant degree or certification in community management, marketing, or a related field. If you do not have a background in these areas, it can take longer to become a community manager, as you will need to gain the relevant knowledge and experience needed to excel in the role. This can involve taking courses or earning a degree, as well as gaining hands-on experience through internships, volunteering, or working in a related field.
  2. Networking and industry events: Building a strong network of professionals and industry experts can be a critical factor in your journey to becoming a community manager. Attending industry events and conferences, connecting with professionals on social media, and participating in online forums can help you stay up-to-date on the latest trends and best practices in community management.
  3. On-the-job experience: One of the best ways to gain the experience and skills needed to become a community manager is to work in a related role, such as a customer service representative, social media manager, or marketing coordinator. These roles can provide you with valuable experience managing communities, building relationships, and resolving issues.
  4. Personal and professional development: In addition to building your education and experience, becoming a community manager also involves continuous personal and professional development. This can involve staying up-to-date on the latest trends and best practices in community management, developing your communication and leadership skills, and building your network of professionals and industry experts.


How to become a community manager in web3?


Becoming a community manager for a web3 company requires a unique set of skills, knowledge, and experience. Web3 companies are at the forefront of decentralized technology and blockchain development, and they often have highly engaged and passionate communities that are critical to their success.


Becoming a community manager for a web3 company requires a combination of technical knowledge, experience, and interpersonal skills. If you have a passion for decentralized technology and blockchain development, a deep understanding of web3, and the skills and qualities needed to excel as a community manager, then this may be the perfect career path for you. With hard work, dedication, and a commitment to continuous learning and growth, you can become a successful community manager in the exciting and dynamic web3 industry.


Here are some steps you can take to become a community manager for a web3 company:

  1. Develop a deep understanding of web3 technology: Community managers in web3 companies must have a deep understanding of decentralized technology, blockchain development, and the principles of web3. This may involve taking online courses, attending workshops and conferences, and reading relevant articles and books.
  2. Build your network: Building a strong network within the web3 community is critical for success as a community manager. This may involve attending meetups and conferences, participating in online forums and communities, and connecting with other web3 professionals and enthusiasts.
  3. Gain experience in community management: Building a portfolio of community management experience is essential for securing a role as a community manager in a web3 company. This may involve volunteering or working part-time as a community manager for a smaller web3 company, or taking on a community management role in a related field, such as technology or gaming.
  4. Develop your communication and interpersonal skills: Community managers in web3 companies must have strong communication and interpersonal skills, as well as the ability to build and maintain relationships with community members. This may involve taking courses or workshops in communication and interpersonal skills, as well as practicing these skills in your personal and professional interactions.
  5. Stay up-to-date with industry trends and developments: The web3 industry is rapidly evolving, and community managers must stay up-to-date with the latest trends and developments. This may involve regularly reading industry news and publications, attending conferences and events, and participating in online forums and communities.



What makes a good community manager?



A good community manager possesses a combination of technical skills, communication skills, and interpersonal skills that enable them to build and maintain strong and engaged communities. If you have these qualities and a passion for community building, then a career as a community manager may be the perfect fit for you. 


Here are some key qualities that make a good community manager:

  1. Strong communication skills: A good community manager must be able to communicate effectively with community members, responding to questions, addressing concerns, and fostering productive and positive discussions.
  2. Interpersonal skills: A good community manager must be able to build and maintain relationships with community members, resolve conflicts, and encourage community members to participate and engage with one another.
  3. Customer-focused mindset: A good community manager must always put the needs of the community first, providing excellent customer service and working to create a positive and enjoyable experience for community members.
  4. Adaptability and flexibility: A good community manager must be able to adapt to change and pivot quickly in response to new challenges and opportunities within the community.
  5. Strategic thinking: A good community manager must be able to develop and execute effective strategies for growing and engaging the community, using data and analytics to inform their decision-making.
  6. Passion for community building: A good community manager must have a genuine passion for building and maintaining communities, and a commitment to providing an excellent experience for community members.
  7. Technical skills: A good community manager must have a solid understanding of the tools and platforms used for community management, such as social media, forums, and content management systems.
  8. Continuous learning: A good community manager must be committed to continuous learning and growth, staying up-to-date with the latest trends and best practices in community management.



How to become a community manager with no experience?



Becoming a community manager with no prior experience in the web3 industry can be challenging, but it is possible with hard work, dedication, and a commitment to continuous learning. Here are some steps you can take to become a community manager in the web3 industry:

  1. Learn about web3: Familiarize yourself with the web3 industry by reading articles, books, and other resources. Focus on understanding the key players, trends, and technologies within the web3 industry.
  2. Build your network: Network with people within the web3 industry, including industry professionals and other enthusiasts. Join online forums and communities, attend web3-related events, and participate in web3-related discussions.
  3. Gain relevant experience: Consider gaining relevant experience in areas such as customer service, community management, or social media marketing. This will help you build a portfolio of skills that will be valuable for your future role as a community manager in the web3 industry.
  4. Develop your communication skills: Strong communication skills are essential for success as a community manager. Consider taking courses or workshops in communication, or practicing your communication skills in your personal and professional interactions.
  5. Stay up-to-date with industry trends and developments: The web3 industry is rapidly evolving, and community managers must stay up-to-date with the latest trends and developments. This may involve regularly reading industry news and publications, attending conferences and events, and participating in online forums and communities.
  6. Get involved in web3 projects: Consider volunteering for or working with web3 projects, even if it is in an informal or unpaid capacity. This will give you hands-on experience in the web3 industry and help you build a network of contacts.



Community Manager courses and books



There are many courses available for individuals who are interested in becoming a community manager. Here are some of the best courses for individuals looking to develop their community management skills:

  1. Hubspot Academy: Community Manager Course: This course covers the basics of community management, including strategies for building and engaging communities, managing social media, and dealing with customer service.
  2. Coursera: Community Management for Creators: This course covers the essential skills required to become a successful community manager, including building and engaging communities, dealing with customer service, and developing a content strategy.
  3. Udemy: Community Management Fundamentals: This course covers the basics of community management, including building and engaging communities, managing social media, and dealing with customer service.
  4. LinkedIn Learning: Community Management: This course covers the essentials of community management, including building and engaging communities, managing social media, and dealing with customer service.
  5. Hootsuite Academy: Social Media Marketing: This course covers the fundamentals of social media marketing, including building and engaging communities, managing social media, and developing a content strategy.


In conclusion, these are some of the best courses for individuals who are interested in developing their community management skills. By taking these courses, you can learn the essential skills and knowledge needed to succeed as a community manager in a variety of industries.


We’ve collected for you the best community management courses, videos and books:

https://web3.career/learn-web3/community-manager



Community manager salary


The average yearly salary for a Community Manager is $65k in Web3 per year, with a minimum base salary of $30k and a maximum of $180k

  • Community Manager in North America in average makes $67k - $150k per year
  • Remote Community Manager in average makes $65k - $200k per year
  • Community Manager in Europe in average makes $40k - $101k per year
  • Community Manager in South America in average makes $32k - $51k per year
  • Community Manager in Asia in average makes $30k - $100k per year
  • Community Manager in Africa in average makes $22k - $30k per year


Community Manager Salary Trend


How Community Manager salary has changed in Dec 2021 - Feb 2023:

  • Dec 2021: $64k
  • Jan 2022: $66k
  • Feb 2022: $82k
  • Mar 2022: $88k
  • Apr 2022: $103k
  • May 2022: $85k
  • Jun 2022: $102k
  • Jul 2022: $105k
  • Aug 2022: $89k
  • Sep 2022: $58k
  • Oct 2022: $86k
  • Nov 2022: $59k
  • Dec 2022: $48k
  • Jan 2023: $90k
  • Feb 2023: $59k


Learn more about community manager salary.



Community manager job description



Responsibilities:


  

  • Develop and manage social media content across all the platforms  
  • Develop community strategy, engagement and growth plan
  • Help create the community narrative 
  • Organize community events, including contests, community calls, and online activities 
  • Create & update user guides, FAQs, instructional content
  • Work closely with game design, marketing, and product teams to ensure alignment and focus on community 
  • Act as the voice of the community to help prioritize the product roadmap
  • Manage support requests 
  • Understand product mechanisms and be able to answer community questions, speak with users, and support integration partners 


 Qualifications:



  • Hands-on expertise with Discord, Telegram, Twitter and Instagram 
  • Great sense of humor and creativity 
  • Content creation skills (articles, tweets, memes/visuals) are a huge plus!  
  • Experience and willingness to host virtual events
  • First-hand experience using blockchain, NFT and cryptocurrencies 
  • You experienced growing a community and building a significant follower base
  • You are open-minded and inclusive which enables you to engage with a worldwide community
  • You have strong written and verbal communication skills in English 

 


A huge plus:


 

  • A portfolio of published ‘User Guide’ articles / blogs [send us links, we’ll read them!] 
  • Previous working experience in Web3 
  • Experience in community management for NFT and crypto projects  
  • Strong personal presence on Twitter and other social media channels



Where to find a Community Manager job?


There are many places where you can search for community manager jobs, both online and offline. Here are some of the most popular places to find community manager jobs:

  1. Community Manager Jobs in Web3
  2. Online job boards: Websites such as Indeed, Glassdoor are great places to search for community manager jobs. Simply enter "community manager" in the search bar and select your desired location to view available jobs.
  3. Professional networks: Professional networks such as LinkedIn are great places to find community manager jobs. You can search for community manager jobs within your network, as well as connect with other professionals in the field to learn about job opportunities.
  4. Company websites: Many companies have career sections on their websites, where they post open positions, including community manager roles.
  5. Social media: Social media platforms such as Twitter, Facebook, and LinkedIn can be great places to learn about community manager jobs. Follow companies and recruiters in your industry to stay up-to-date on job opportunities.
  6. Professional organizations: Professional organizations such as the Community Management Association and the International Association of Community Managers have job boards that feature open community manager positions.



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Were do community managers work?

Community managers work in a variety of settings, including:

  1. Online platforms: many community managers work remotely or from a central office managing online communities and social media platforms for companies.
  2. Tech companies: community managers may work in tech companies or startups where they are responsible for building and managing online communities around the companys products or services.
  3. Non-profit organizations: non-profits often have community managers who engage with volunteers, donors, and supporters to build a strong sense of community and drive participation.
  4. Marketing agencies: community managers can work in marketing agencies, where they help clients build and manage online communities as part of their overall marketing strategy.
  5. Gaming companies: community managers are commonly found in gaming companies, where they engage with players, organize events, and provide support within gaming communities.
  6. Co-working spaces: some co-working spaces and shared office spaces hire community managers to foster collaboration and create a sense of community among their members.
  7. Real estate developments: in the case of residential or commercial real estate developments, community managers may be employed to build and maintain relationships with residents or tenants.
  8. Educational institutions: universities, colleges, and schools may have community managers who work to engage with students, alumni, and faculty through various online and offline channels. its important to note that the specific work environment for community managers can vary depending on the industry and company they are employed by.

Its important to note that the specific work environment for community managers can vary depending on the industry and company they are employed by

Where can i learn how to become a community manager

There are several resources available to learn how to become a community manager. Here are some options:

  1. Online courses: websites like udemy, coursera, and linkedin learning offer online courses specifically designed for community management. these courses cover topics such as community building, engagement strategies, and social media management.
  2. Social media and community management blogs: follow popular blogs and websites focused on community management, such as cmx hub, feverbee, and community roundtable. these blogs often provide valuable insights, case studies, and best practices in community management.
  3. Networking and professional associations: join professional associations and attend industry events related to community management. this will give you the opportunity to connect with experienced community managers and gain insights from their experience.
  4. Online communities and forums: participate in online communities and forums dedicated to community management, such as community manager facebook groups or reddit communities like r/community_managers. engaging with professionals in the field can provide valuable knowledge and networking opportunities.
  5. Books and ebooks: there are various books available that cover community management principles and strategies. some recommended books include "the art of community" by jono bacon and "buzzing communities" by richard millington. remember, practical experience is also crucial in becoming a community manager. consider volunteering for non-profit organizations or local groups to gain hands-on experience in managing and engaging with communities.

Consider volunteering for non-profit organizations or local groups to gain hands-on experience in managing and engaging with communities

How I can become a community manager as a biginner

To become a community manager as a beginner, here are some steps you can take:

  1. Build your online presence: start by establishing an active presence on social media platforms like twitter, linkedin, and facebook. engage in discussions, share valuable content, and connect with industry professionals.
  2. Gain relevant knowledge and skills: familiarize yourself with community management principles, social media tools, content creation, and analytics. take online courses, read books, and follow industry blogs to stay updated.
  3. Volunteer or intern: look for opportunities to gain practical experience by volunteering or interning with organizations that have active communities. this will help you understand community dynamics and learn how to engage with members effectively.
  4. Network: attend industry events, conferences, and webinars to meet professionals in the field. engage in conversations, ask questions, and build relationships to expand your network and gain insights from experienced community managers.
  5. Start your own community: create a blog, podcast, or online group centered around a topic youre passionate about. this will allow you to practice community management skills, learn from your own experiences, and demonstrate your abilities to potential employers.
  6. Showcase your skills: develop a portfolio that highlights your community management skills. include examples of successful community initiatives, content youve created, and metrics that demonstrate your impact on engagement and growth.
  7. Apply for entry-level positions: look for entry-level community management positions in companies or organizations that align with your interests. highlight your relevant skills, experience, and passion for building and nurturing communities in your applications and interviews.
  8. Continuously learn and adapt: the field of community management is constantly evolving, so its important to stay updated with new trends, tools, and strategies. attend webinars, join online communities, and continue expanding your knowledge to stay ahead. remember, building a successful career as a community manager takes time and dedication. be patient, persistent, and open to learning from every experience along the way.

Be patient, persistent, and open to learning from every experience along the way

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