Binance is hiring a
Web3 Product Manager - Customer Service System

Location: Asia

Product Manager - Customer Service System

Asia /
Product & Design – Product /
Full-time Onsite or Remote
/ Remote

Apply for this job
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

As a Product Manager for Customer Service System, you will drive end-to-end product design and build CS process systems with cross-functional team from around the world. You will have the full autonomy to design product features and work closely with our engineering team and customer service business unit to develop and design these modules from scratch.

Responsibilities:

    • Responsible to build both back-end and customer-facing solutions, and develop a strategy for international product development, implementation, rollout and data performance review.
    • Gain in-depth knowledge of our service system, to be able to focus on the users and understand how unique requirements can best be met.
    • Conduct basic research, and usability testing to understand our Customer Service Teams’s requirement and how to meet them elegantly and effectively Integrate user research,  and customer feedback into product requirements to ensure products satisfy customer needs, as well as wants.
    • Collaborate with internal stakeholders and engineering teams to develop a roadmap of customer service systems.
    • Design and implement solutions for any data analysis (e.g. a/b testing, survey data, usability studies), and combined continuously optimise products based on actual needs.
    • Prioritise features, build consensus, and coordinate product schedules with a team of engineers, designers, and analysts to ship high-quality experiences.
    • Define methods and metrics for identifying success and failure while ensuring the team is clear on their objectives.

Requirements:

    • 2+ years of product manager experience, with excellent product design skills.
    • Strong user experience sensibilities and familiarity with platform UI best practices.
    • Strong communication skills across technical and non-technical audiences and the ability to synthesise and communicate complex concepts and analyses in easy to understand ways.
    • Strong use of analytics, user research, and customer service cases to drive decisions and improve products.
    • Ability to operate under tight deadlines while maintaining multiple projects.
    • Experienced in planning work for assigned work streams.


Working at Binance
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing company
Possibility for relocation and international transfers mid-career
Competitive salary
Flexible working hours, Casual work attire

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Apply for this job

Apply Now:

This job is closed

Location: Asia

This job is closed


Receive similar jobs:

Asia

Web3 Product Manager Salary

The average yearly salary for a Web3 Product Manager is $170k per year, with a minimum base salary of $110k and a maximum of $269k.

Check more information about Web3 Product Manager Salary.

Web3 Product Manager Jobs

Job Position and Company Location Tags Posted Apply
Remote
Apply
Singapore, Singapore
Apply
London, United Kingdom
Apply
Switzerland
Apply
New York, United States
Apply

Remote

Apply
Remote
Apply
Hamburg, Germany
Apply

Middle East

Apply
Dublin, Ireland
Apply

Recommended Web3 Product Managers for this job

/@mizue

Mizue



See Profile
/@maddung

Maddung



See Profile
/@pwregalado

Pwregalado



See Profile
/@passorre

Passorre



See Profile
/@imkharn

Imkharn



See Profile
Cover Letter / AI Interview