BloXroute Labs Jobs

There are 19 Web3 Jobs at BloXroute Labs

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Job Position Company Posted Location Salary Tags

BloXroute Labs

Hong Kong, Hong Kong

$105k - $150k

BloXroute Labs

Van, Turkey

$105k - $180k

BloXroute Labs

Van, Turkey

$91k - $150k

BloXroute Labs

Remote

$23k - $60k

BloXroute Labs

Remote

$23k - $38k

BloXroute Labs

Remote

$54k - $90k

BloXroute Labs

Remote

$72k - $75k

BloXroute Labs

Tel Aviv, Israel

$91k - $150k

BloXroute Labs

Kiev, Ukraine

$63k - $72k

BloXroute Labs

Austin, TX, United States

$91k - $120k

BloXroute Labs

Hong Kong, Hong Kong

$84k - $90k

BloXroute Labs

United Kingdom

$91k - $115k

BloXroute Labs

Kiev, Ukraine

$103k - $117k

BloXroute Labs

United Kingdom

$105k - $107k

BloXroute Labs

New York, NY, United States

$84k - $90k

BloXroute Labs
$105k - $150k estimated
Hong Kong
Apply
bloXroute is seeking a highly motivated and customer-focused Support Engineer to work directly with our support team. In this role, you will help to resolve technical issues, assisting users with product-related problems, and ensuring a smooth and positive experience. You will collaborate with cross-functional teams, including engineering and business, to resolve issues and improve product functionality.

Responsibilities

  • Provide first-line support to customers in the APAC region
  • Troubleshoot and resolve issues by working with the DevOps and Engineering teams
  • Help users with basic maintenance and issue resolution
  • Spot service issues and quality gaps across different blockchains
  • Clarify quality expectations from the Dev and Product teams
  • Use data to suggest improvements and support overall service quality

Requirements

  • Minimum of 2 years of experience as Support Engineer
  • Fully remote, based in Asia, cover Asia time zone and flexible with work arrangements
  • Fluent in both English and Mandarin
  • Linux experience
  • AWS experience
  • Knowledge and experience with blockchain and crypto technology
  • Good understanding of crypto industry in APAC region is a plus
  • Excellent presentation skills, ability to simplify technical data into crystal clear ideas
  • Creative and entrepreneurial person with excellent teamwork skills and startup attitude