BloXroute Labs Jobs
There are 19 Web3 Jobs at BloXroute Labs
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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
BloXroute Labs | Hong Kong, Hong Kong | $105k - $150k | |||
BloXroute Labs | Van, Turkey | $105k - $180k | |||
BloXroute Labs | Van, Turkey | $91k - $150k | |||
BloXroute Labs | Remote | $23k - $60k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
BloXroute Labs | Remote | $23k - $38k | |||
BloXroute Labs | Remote | $54k - $90k | |||
BloXroute Labs | Remote | $72k - $75k | |||
BloXroute Labs | Tel Aviv, Israel | $91k - $150k | |||
BloXroute Labs | Kiev, Ukraine | $63k - $72k | |||
BloXroute Labs | Austin, TX, United States | $91k - $120k | |||
BloXroute Labs | Hong Kong, Hong Kong | $84k - $90k | |||
BloXroute Labs | United Kingdom | $91k - $115k | |||
BloXroute Labs | Kiev, Ukraine | $103k - $117k | |||
BloXroute Labs | United Kingdom | $105k - $107k | |||
BloXroute Labs | New York, NY, United States | $84k - $90k |
BloXroute Labs
$105k - $150k estimated
bloXroute is seeking a highly motivated and customer-focused Support Engineer to work directly with our support team. In this role, you will help to resolve technical issues, assisting users with product-related problems, and ensuring a smooth and positive experience. You will collaborate with cross-functional teams, including engineering and business, to resolve issues and improve product functionality.
Responsibilities
- Provide first-line support to customers in the APAC region
- Troubleshoot and resolve issues by working with the DevOps and Engineering teams
- Help users with basic maintenance and issue resolution
- Spot service issues and quality gaps across different blockchains
- Clarify quality expectations from the Dev and Product teams
- Use data to suggest improvements and support overall service quality
Requirements
- Minimum of 2 years of experience as Support Engineer
- Fully remote, based in Asia, cover Asia time zone and flexible with work arrangements
- Fluent in both English and Mandarin
- Linux experience
- AWS experience
- Knowledge and experience with blockchain and crypto technology
- Good understanding of crypto industry in APAC region is a plus
- Excellent presentation skills, ability to simplify technical data into crystal clear ideas
- Creative and entrepreneurial person with excellent teamwork skills and startup attitude