Crossmint.io | Making NFT's Accessible to Everyone Jobs

Role : Web3 Customer Service Representative

Location: Miami or remote

Type of employment: Full time or Contract

Primary role of this job is to keep our customers happy!

Responsibilities:

• Understand the intent and needs of our customers, of our products and core features as well as our intent and mission and vision and being able to effectively understand these things in order to proactively create the best product ever — a product people fall in love with.
• Engage and understand customers concerns and proactively mitigate issues
• Retain customer feedback and relay it to necessary departments
• Guide customers through our platform and help with any issues they have along the way
• Maintain active engagement on all social media channels including Discord and Twitter and encourage engagement throughout platforms
• Answer customers questions and/or direct questions to the relevant departments
• Ensure customer satisfaction and ease in understanding and navigating our site

Requirements:

• 1-3 years experience in online customer service interactions, preference to those with experience in startups
• Exceptional communication skills and ability to organize and prioritize customer feedback
• Genuine interest in blockchain and the work we are doing in the Web3 space
• Proven ability to prioritize and multitask among various channels
• Fluency in Spanish a strong plus