Sport Alliance GmbH is hiring a

Web3 Customer Success Manager Benelux (M/F/D)

Do you like to make a change in the FitTech industry with an agile and fast moving team? How about a mentality that values your opinions and ideas? If you want to initiate an excellent experience of success for our clients in the Benelux region, then you are exactly right with us. Be a part of the digital transformation of the fitness industry.

As Sport Alliance, we make it easier for people to access sport by digitalizing the fitness industry. As the market leader in Germany, we rely on the state-of-the-art technologies and methods to create a cloud-based platform that can map all relevant business processes from independent gyms to international chains.Building on this, we have created a unique ecosystem of innovative products and services in the areas of fintech, e-commerce and lead generation.The Sport Alliance group consists of Magicline, Finion, MySports, bedarf and Pay Due and we’re not done yet. Our offices in Hamburg and Cracow are located in the heart of the city centre. Around 200 colleagues are working on new ideas and solutions to lead the industry into the future.

Tasks

• Initiation of a successful experience for our clients in the respective target country
• Support and consulting of our clients in an international context with complex inquiries and problems concerning our software product via a range of communication tools
• Interface function between different departments and our clients in the target country and ensure smooth communication as well as problem solving
• Studio hardware integration
• Independent processing of 1st and 2nd level support tickets

Requirements

• At least 2 years of experience in client support in an international context
• IT affinity and interest in digital processes and software
• Service-oriented approach, excellent communication skills, both in Dutch and English, combined with intercultural competence
• Meticulous work ethic and the ability to keep your sense of humor and a cool head in hectic times
• Ideally knowledge of the fitness industry

Benefits

• An attractive workplace in the heart of Hamburg an flexible arrangement of working time and location possible
• Our own fitness studio that can be used free of charge, including a personal trainer for all colleagues
• Our own CashBack sports program "MySports", which we use to subsidize your sports activities
• High level of personal responsibility, quick assumption of responsibility and leads who communicate with you at eye level
• Supply of drinks, fresh fruit and snacks
• An attractive BAV subsidy and HVV benefits
• Flat hierarchies and a motivated and dynamic team

SOUND GOOD?

Then become a part of our team and apply now online. If you have any questions, then feel free to get in touch with Roman London (040/42 93 24 234).

Due to recent events: In order to protect you and us, our job interviews in the first step are currently only conducted by phone or video phone. We are also there for you in these special times and look forward to getting to know you.

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