Working At Bitso
We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.
To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.
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Reports To
KYC Ops Supervisor
Who You Are
- Proven Portuguese and English fluency.
- Currently living in Mexico.
- A minimum of one year of proven experience in customer support.
- At least 1 year of proven experience with KYC.
- Thrives in a fast-paced environment and consistently meets deadlines.
- Demonstrates meticulous attention to detail and strong multitasking abilities.
- Proficient in identifying Anti-Money Laundering (AML) risks and applying KYC policy concepts during client onboarding.
- Possesses robust analytical and critical thinking skills for assessing clients' documents (from business to personal documents) and detecting potential red flags.
- Has a basic understanding of legal procedures, contracts, and business structures relevant to KYC due diligence.
- Adopt a customer-centric approach while conducting due diligence investigations, ensuring excellent service delivery
What You Will Do
- Conduct onboarding and ongoing customer due diligence processes.
- Review and validate user documentation, focusing on individual users.
- Ensure the validation of onboarding documentation is following compliance and fraud policies.
- Effectively resolve customer issues raised through support tickets, collaborating with relevant support teams when necessary.
- Assess various elements of the KYC Profile, including general information, documentation, and screenings.
- Identify and promptly escalate risk components, such as AML and Fraud concerns.
- Collaborate closely with Product owners, leveraging feedback to drive continuous improvements in the onboarding process
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Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.
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Who We Are
With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and weâÂÂre committed to making it useful by providing equal access to safe and intuitive financial products.
When we hire people for our team, we specifically test for the following traits in addition to our cultural values:
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Mission-Driven: We seek individuals who are passionate about crypto and BitsoâÂÂs mission and resilient in facing industry challenges
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High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.
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Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.
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Self-Management: We look for individuals who can independently manage their work, career, and professional development.
Compensation & Benefits
At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.
So for those willing to commit, adapt and pioneer the most important change of the century we offer:
- Me Time program, including unlimited paid time off.
- Remote-first work environment.
- Employee Stock Option program.
- Zero trading fees through our Bitso Alpha app.
- Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
- Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
- Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.
Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
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