Blockchain Jobs at Figment
There are 176 Web3 Jobs at Figment
| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Figment | Singapore, Singapore | $63k - $80k | |||
Figment | Toronto, Canada | $180k - $210k | |||
Figment | London, United Kingdom | $31k - $110k | |||
Figment | Toronto, Canada | $90k - $110k | |||
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Figment | New York, NY, United States | $72k - $76k | |||
Figment | Seoul, South Korea | $31k - $110k | |||
Figment | Sao Paulo, Brazil | $90k - $110k | |||
Figment | London, United Kingdom | $112k - $126k | |||
Figment | Lisbon, Portugal | $112k - $126k | |||
Figment | Dublin, Ireland | $112k - $126k | |||
Figment | Toronto, Canada | $160k - $180k | |||
Figment | London, United Kingdom | $90k - $97k | |||
Figment | Lisbon, Portugal | $90k - $97k | |||
Figment | Dublin, Ireland | $90k - $97k | |||
Figment | Toronto, Canada | $90k - $115k |
Figment
$63k - $80k estimated
This job is closed
Role Overview: The Blockchain Customer Support Specialist will provide exceptional support to Figment's customers by addressing their queries, resolving issues, and guiding them through our blockchain and staking services. This role requires a deep understanding of blockchain technology, excellent communication skills, and a customer-centric approach.
Key Responsibilities:
- Respond to customer inquiries via our support channels including email and chat, providing timely and accurate information.
- Troubleshoot and resolve customer issues related to blockchain transactions, staking, and wallet management.
- Collaborate with internal teams to escalate and resolve complex technical issues.
- Assist with performance monitoring of relevant systems, including collaboration with other internal teams to proactively resolve potentially customer-affecting issues.
- Document customer interactions and provide feedback to internal teams to help improve our products and services.
- Stay up-to-date with the latest developments in blockchain technology and Figment's offerings.
Qualifications:
- 2-5 years of experience in customer support, preferably in the blockchain or technology sector.
- Strong understanding of blockchain technology, staking, and cryptocurrency.
- Excellent verbal and written communication skills.
- Proven problem-solving abilities and a customer-focused mindset.
- Experience with customer support tools and platforms.
- Ability to work independently and as part of a team in a fast-paced environment.