Ripple Jobs in San Francisco, United States

In this role, you will lead/manage a cloud operations team that oversees the infrastructure and software life cycles by providing first-tier incident response and change management, to deliver continuous availability and reliability for RippleNet services, the XRP Ledger, and other Ripple products.

What you will be working on:

• Lead and inspire a team of Cloud Ops engineers to continuously deliver availability and reliability of Ripple products
• Owning, creating and maintaining processes & tooling for infrastructure organization, adding your own tooling and processes.
• Executing and coordinating operational work across teams to improve the platform with minimal impact
• Participate in our first tier, follow-the-sun on call rotation, for technical issues only (during your business hours, approximately 9am-5pm). This position doesn’t involve external customer contact.
• Minimize our mean time to resolve incidents by reacting to monitoring alerts, problems reported by employees or customers in a timely manner
• Participate in developing monitoring dashboards and alerts, to improve our ability to detect and understand problems
• Coordinate with customer success and developer teams to triage, escalate, and ensure timely resolution of any incidents
• Contribute to infrastructure reliability by proactively identifying problems or ideas for improvement

What we are looking for:

• 8+ years of relevant work experience, with prior management or lead experience
• Strong familiarity with AWS and GCP
• Solid experience with Linux operating systems in the cloud and day to day upkeep
• Familiarity with containerization technologies and troubleshooting containers, especially Kubernetes.
• Troubleshooting virtual machine instances
• Knowledge of cloud networking concepts and technologies
• Experience with monitoring systems and incident management
• Experience with configuration management systems such as Ansible or Saltstack
• Candidates who are passionate about troubleshooting complex problems with Cloud-based systems, networking, and storage at scale.
• Experience operating software as a service
• Experience working in the finTech a plus
• Experience participating in on-call(Your daytime) incident response

What we offer:

• The chance to work in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact
• Competitive salary and equity
• 100% paid medical and dental and 95% paid vision insurance for employees starting on your first day
• 401k (with match), commuter benefits
• Industry-leading parental leave policies
• Generous wellness reimbursement and weekly onsite programs
• Flexible vacation policy - work with your manager to take time off when you need it
• Employee giving match
• Modern office in San Francisco’s Financial District
• Fully-stocked kitchen with organic snacks, beverages, and coffee drinks
• Weekly company meeting - ask me anything >
• Team outings to sports games, happy hours, game nights and more!