Customer Support Web3 Jobs in Hong Kong
38 jobs found
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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
BloXroute Labs | Hong Kong, Hong Kong | $105k - $150k | |||
bloXroute Labs | Hong Kong, Hong Kong | $93k - $149k | |||
Crypto.com | Hong Kong, Hong Kong | $129k - $149k | |||
Crypto.com | Hong Kong, Hong Kong | $104k - $106k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Crypto.com | Hong Kong, Hong Kong | $87k - $92k | |||
Crypto.com | Hong Kong, Hong Kong | $104k - $118k | |||
Finoverse | Hong Kong, Hong Kong |
| |||
Crypto.com | Hong Kong, Hong Kong | $84k - $150k | |||
Crypto.com | Hong Kong, Hong Kong | $36k - $54k | |||
Crypto.com | Hong Kong, Hong Kong | $13k - $27k | |||
Chainlink Labs | Hong Kong, Hong Kong | $72k - $90k | |||
Animoca Brands Limited | Hong Kong, Hong Kong | $90k - $150k | |||
OKX | Hong Kong, Hong Kong | $63k - $102k | |||
Animoca Brands Limited | Hong Kong, Hong Kong | $45k - $82k | |||
Auros | Hong Kong, Hong Kong | $79k - $79k |
BloXroute Labs
$105k - $150k estimated
bloXroute is seeking a highly motivated and customer-focused Support Engineer to work directly with our support team. In this role, you will help to resolve technical issues, assisting users with product-related problems, and ensuring a smooth and positive experience. You will collaborate with cross-functional teams, including engineering and business, to resolve issues and improve product functionality.
Responsibilities
- Provide first-line support to customers in the APAC region
- Troubleshoot and resolve issues by working with the DevOps and Engineering teams
- Help users with basic maintenance and issue resolution
- Spot service issues and quality gaps across different blockchains
- Clarify quality expectations from the Dev and Product teams
- Use data to suggest improvements and support overall service quality
Requirements
- Minimum of 2 years of experience as Support Engineer
- Fully remote, based in Asia, cover Asia time zone and flexible with work arrangements
- Fluent in both English and Mandarin
- Linux experience
- AWS experience
- Knowledge and experience with blockchain and crypto technology
- Good understanding of crypto industry in APAC region is a plus
- Excellent presentation skills, ability to simplify technical data into crystal clear ideas
- Creative and entrepreneurial person with excellent teamwork skills and startup attitude