ai analyst backend bitcoin blockchain community manager crypto cryptography customer support data science defi design developer relations devops discord economy designer entry level erc erc 20 evm front end full stack gaming ganache golang hardhat intern java javascript layer 2 marketing mobile nft node non tech pay in crypto product manager project manager react research ruby rust sales smart contract solana solidity truffle web3js zero knowledge
| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
BloXroute Labs | Hong Kong, Hong Kong | $105k - $150k | |||
Animoca Brands Limited | Hong Kong, Hong Kong | $72k - $72k | |||
Figment | Hong Kong, Hong Kong | $84k - $90k | |||
Animoca Brands Limited | Hong Kong, Hong Kong | $84k - $90k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Crypto.com | Hong Kong, Hong Kong | $67k - $85k | |||
Crypto.com | Hong Kong, Hong Kong | $36k - $70k | |||
Crypto.com | Hong Kong, Hong Kong | $36k - $70k | |||
Pike | Hong Kong, Hong Kong | $84k - $90k | |||
Pike | Hong Kong, Hong Kong | $84k - $90k | |||
Coin Market Cap Ltd | Hong Kong, Hong Kong | $64k - $112k | |||
Crypto.com | Hong Kong, Hong Kong | $115k - $131k | |||
SNS | Hong Kong, Hong Kong | $90k - $115k | |||
SNS | Hong Kong, Hong Kong | $63k - $75k | |||
Animoca Brands Limited | Hong Kong, Hong Kong | $36k - $54k | |||
Amber Group | Hong Kong, Hong Kong | $40k - $120k |
BloXroute Labs
$105k - $150k estimated
bloXroute is seeking a highly motivated and customer-focused Support Engineer to work directly with our support team. In this role, you will help to resolve technical issues, assisting users with product-related problems, and ensuring a smooth and positive experience. You will collaborate with cross-functional teams, including engineering and business, to resolve issues and improve product functionality.
Responsibilities
- Provide first-line support to customers in the APAC region
- Troubleshoot and resolve issues by working with the DevOps and Engineering teams
- Help users with basic maintenance and issue resolution
- Spot service issues and quality gaps across different blockchains
- Clarify quality expectations from the Dev and Product teams
- Use data to suggest improvements and support overall service quality
Requirements
- Minimum of 2 years of experience as Support Engineer
- Fully remote, based in Asia, cover Asia time zone and flexible with work arrangements
- Fluent in both English and Mandarin
- Linux experience
- AWS experience
- Knowledge and experience with blockchain and crypto technology
- Good understanding of crypto industry in APAC region is a plus
- Excellent presentation skills, ability to simplify technical data into crystal clear ideas
- Creative and entrepreneurial person with excellent teamwork skills and startup attitude