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The role
As a core member of our Engineering team, you will also be responsible for providing product support, general or technical with a focus primarily on our newly released API and Mobile application. As this is a hybrid Support Engineer/Solutions Architect role, wherein you will have contact with clients, you should have a keen interest in Crypto and Finance and be comfortable working with institutional clients. This is an opportunity to work with the founding team who are very hands-on in building new products. You will get a chance to work on solving some of the hardest problems in Institutional Crypto & Finance.
Responsibilities
- Primary point of contact for API for our top clients
- Analytics/KPIs for the Product team to measure product success
- Develop automation tools for Product, Sales, and Client Support teams
- Write QA tests as last line of defense before the product is shipped
- Rapid Product Prototyping in React/Python
Requirements
- BS in Computer Science, Engineering or related technical discipline
- 3+ years’ experience with one or more of the following: API's, Python, React, or equivalent
- Tangible API Integration and Support experience.
- Experience in writing Automation scripts a plus
- Experience with extensive customer-facing support
- Ability to work independently. We do not believe in micromanagement.
- Enthusiastic, self-motivated with passion for the success of the customer and proven capability to develop key relationships
- Excellent written and verbal English skills
Nice to have
- Comfortable using GIT.
- Familiar with Crypto Exchange APIs.
- Experience in Crypto trading and or derivatives.
- Experience working with Trading platforms.