Crystal Blockchain Analytics Jobs in Europe
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We are looking for a talented IT Support Engineer to join our Crystal team in Kyiv: https://crystalblockchain.com/
Responsibilities:
• Provide technical assistance and support for incoming queries and issues related tocomputer systems, software, and hardware.
• Respond toqueries either inperson orover the phone.
• Respond toemail and text messages for users seeking help.
• Install, modify, diagnose and repair (ifpossible) computer hardware and software.
• Track requests and issues inenterprise ticketing system and asset database redirecting problems tocorrect resources.
• Properly escalating unresolved queries tothe next level ofsupport.
Requirements:
- Experience in IT user support area for 2+ years.
- Knowledge of help desk software, ticketing and issue tracking systems, and remote control software.
- Good knowledge of setting up, configuring and using both Windows and Mac platforms.
- Good knowledge of API
- Good knowledge of standard office applications (Antivirus products, MS Office, Adobe products, e-mail clients, etc).
- Russian and English language skills (intermediate or higher).
- Advanced troubleshooting and multi-tasking skills.
- Strong client-facing and communication skills.
- Customer service orientation.
What we offer:
• We are flexible in terms of working hours.
• Best team you will ever find