Customer Support Web3 Jobs in Asia
277 jobs found
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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
BloXroute Labs | Tel Aviv, Israel | $91k - $150k | |||
Utila | Tel Aviv, Israel | $91k - $145k | |||
Crypto.com | Hong Kong, Hong Kong | $13k - $27k | |||
Bluecubeservices | Philippines | $72k - $150k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Binance | Istanbul, Turkey |
| |||
Chainlink Labs | Hong Kong, Hong Kong | $72k - $90k | |||
Coinbase | Hyderabad, India | $69k - $77k | |||
Coinbase | Manila, Philippines | $69k - $77k | |||
Okx | Kuala Lumpur, Malaysia | $73k - $102k | |||
Okx | Kuala Lumpur, Malaysia | $117k - $122k | |||
Kraken | Hanoi, Vietnam | $72k - $110k | |||
Kraken | Hanoi, Vietnam | $72k - $110k | |||
Coinbase | Manila, Philippines | $87k - $150k | |||
Okx | Kuala Lumpur, Malaysia | $73k - $102k | |||
Okx | Kuala Lumpur, Malaysia | $63k - $80k |
BloXroute Labs
$91k - $150k estimated
bloXroute is seeking an experienced Technical Support Engineer to work directly with our Support team. As the Technical Support Engineer you will be focused on defining clear procedures to create a positive customer experience.
Responsibilities
- Independently investigate and troubleshoot problems to resolution by collaborating with DevOps and Engineering teams
- Support sales and business development activities
- Seamlessly onboard new users, blockchains, miners and businesses
- Perform corrective maintenance activities with usersConduct preventative maintenance, such as software upgrades, as needed
- Identify issues and quality gaps in bloXroute’s service for multiple blockchains
- Write technical whitepapers and application notes
- Provide clarity on quality requirements received from management and Engineering team
- Utilize data to provide insights and recommend action plans to improve program QA
Requirements
- 1+ years of experience as a Technical Support Engineer or relevant experience
- Understanding of ETH and EVM blockchain networks
- Experience with using web3 (like web3py, web3js) clients to query blockchain data
- Understanding of blockchain nodes and p2p networks
- Basic understanding of smart contracts and defi
- Basic experience in writing code and infrastructure management (Docker)