DV Labs is hiring a Web3 Technical Customer Success Manager (TCSM)
Location: Lisbon, Portugal
Technical Customer Success Manager (TCSM)
Lisbon, Portugal
Business /
Full Time /
Remote
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Obol builds mission-critical technologies that help keep Ethereum decentralized and secure. Already securing billions of dollars in staked ETH, Obol Distributed Validators are the end game of Ethereum staking, delivering higher uptime, lower risk, and stronger performance than legacy staking setups.
Obol’s middleware, Charon, which powers Distributed Validators (DVs), enables Ethereum validators to be run across multiple operators and machines. With features like threshold signing, distributed key generation, and no runtime key access, DVs deliver the most resilient, highest-performing validators on Ethereum — the end game of staking ETH.
The Obol Collective, powered by the OBOL Token, is home to the world’s largest decentralized operator ecosystem — a network of financial institutions, staking protocols, client teams, software tools, community projects, and professional node operators. This includes names like Lido, EtherFi, Nethermind, Blockdaemon, Stakewise, Chorus One, DappNode, and many more.
Mission of the role
A Technical Customer Success Manager guides customers through the adoption of Distributed Validators, through to the ongoing oversight of their stake’s performance and security.
Rather than functioning as customer support agents, CSMs form a direct relationship with customers and provide them with timely value propositions, products, and features, to get the most benefits and rewards from adopting Obol technologies to improve their staking setups.
In this case, the mission of the role is to manage relationships between ETH Capital Allocators and their staking operators.
This helps customers grow and achieve goals while simultaneously strengthening their relationship with the business.
Responsibilities
- Serve as the primary point of contact and trusted advisor for key technical stakeholders, coordinating internal resources to ensure their success with Obol.
- Lead the full node operator journey post-partnership, including onboarding, deployment optimisation, and ongoing distributed validator management.
- Educate customers on how to effectively use Obol’s software, providing technical guidance and reference implementations, answering questions (including in Discord), and ensuring optimal staking setup and performance.
- Understand customer needs deeply and communicate recurring feedback, behaviors, and requirements to internal teams (product, marketing, business, legal).
- Maintain and improve documentation to support customer use cases and technical needs.
- Work with customers to evaluate their infrastructure costs and develop cost saving models for adopting Obol.
- Coordinate customer upgrades and recommend performance optimizations.
- Work with Business & engineering teams to align on priorities & roll out new features. Manage customer success function via monthly cluster performance reviews & feedback collections.
Requirements
- Experience as a DevOps Engineer or Software Developer
- Practical knowledge of Kubernetes, Helm, Grafana, Ansible, Terraform, Docker, and Unix
- Experience deploying software to both cloud environments and bare-metal infrastructure
- Web3 or staking experience is a plus
- Comfortable in customer-facing situations
- Located within UTC-5 to UTC+3 time zone
Nice to Have
- Programming skills and developer experience
- Understanding of the Ethereum Virtual Machine and Solidity
- Running servers at home
Benefits
- Competitive compensation
- Flexible hours
- Generous paid time off (According to company policy)
- Equipment Budget
- Annual offsite to meet the team
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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