Nansen.ai Jobs

There are 74 Web3 Jobs at Nansen.ai

Nansen is a data analytics and artificial intelligence company that focuses on the cryptocurrency and blockchain industry. It provides tools and services for businesses and organizations to track and analyze data on cryptocurrency prices, volumes, and other metrics.

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Job Position Company Posted Location Salary Tags

Nansen.ai

Singapore, Singapore

$66k - $75k

Nansen.ai

London, United Kingdom

$126k - $127k

Nansen.ai

Singapore, Singapore

$72k - $150k

Nansen.ai

London, United Kingdom

$67k - $100k

Nansen.ai

London, United Kingdom

$141k - $148k

Nansen.ai

Singapore, Singapore

$81k - $84k

Nansen.ai

London, United Kingdom

$36k - $52k

Nansen.ai

Singapore, Singapore

$54k - $60k

Nansen.ai

Singapore, Singapore

$22k - $31k

Nansen.ai

Singapore, Singapore

$72k - $80k

Nansen.ai

Singapore, Singapore

$86k - $9k

Nansen.ai

Singapore, Singapore

$63k - $110k

Nansen.ai

New York, NY, United States

$87k - $101k

Nansen.ai

London, United Kingdom

$63k - $100k

Nansen.ai

London, United Kingdom

Nansen

New York, NY, United States

$18k - $31k

Nansen.ai

New York, NY, United States

$18k - $31k

Nansen.ai

London, United Kingdom

$105k - $110k

Nansen.ai

London, United Kingdom

Nansen.ai

Singapore, Singapore

$105k - $110k

Nansen.ai

London, United Kingdom

$120k

Nansen.ai

Singapore, Singapore

Nansen.ai

London, United Kingdom

$90k - $91k

Nansen.ai

Singapore, Singapore

Nansen.ai

New York, NY, United States

$36k - $75k

Nansen.ai
$66k - $75k est.
Singapore
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About the Role:

We are seeking a dynamic and results-driven Growth Customer Success Manager to join our team. In this role, you will be responsible for

  • Driving the success and retention of our customers while also identifying opportunities for growth and expansion within our customer base.
  • Managing and nurturing leads generated through various channels, converting them into opportunities, and ultimately closing deals.
  • The ideal candidate is passionate about customer success, sales, proactive in identifying customer needs, and adept at building and nurturing relationships.

Responsibilities:

  • Serve as the primary point of contact for a portfolio of customers, building strong relationships and ensuring their ongoing success and satisfaction.
  • Develop a deep understanding of each customer’s goals, challenges, and needs, and proactively identify opportunities to drive value and growth.
  • Collaborate closely with the wider GTM team to onboard new customers, drive adoption of our products or services, and expand customer accounts.
  • Manage and prioritize a pipeline of leads generated through inbound inquiries
  • Engage with leads through multiple communication channels, including video calls, email, and social media, to qualify their needs and identify potential opportunities.
  • Conduct thorough needs assessments and discovery calls to understand prospects’ pain points, challenges, and objectives, and effectively articulate how our products or services can address their needs.
  • Conduct regular check-ins with customers to assess satisfaction, gather feedback, and address any issues or concerns in a timely manner.
  • Act as a trusted advisor to customers, providing guidance, best practices, and recommendations to help them achieve their goals and maximize the value of our products or services.
  • Track key account metrics and KPIs, analyze customer data, and generate insights to inform strategic decision-making and drive customer success initiatives.
  • Stay up-to-date on industry trends, best practices, and emerging technologies in customer success and continuously leverage this knowledge to improve our processes and practices.

Must-Haves:

  • Deep knowledge of the wider crypto ecosystem and experience trading crypto
  • 2+ years in a customer-facing role, either as a CSM or an AE
  • Covering APAC timezones
  • Fluent in English

Nice-to-Haves:

  • 2+ years of experience working on a crypto/Web3 team
  • Experience in a customer-facing role with investors

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