Crypto Jobs in Asia

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Job Position Company Posted Location Salary Tags

Binance

Tokyo, Japan

Binance

Asia

Nogle

Taipei, Taiwan

$84k - $150k

Wintermute

Singapore, Singapore

$40k - $53k

Crypto.com

Hong Kong, Hong Kong

$115k - $150k

WOO Network

Taipei, Taiwan

$54k - $100k

Nogle

Taipei, Taiwan

$175k - $180k

Fireblocks

Tel Aviv, Israel

$106k - $179k

Cake Pte Ltd

Singapore, Singapore

$63k - $120k

Fireblocks

Tel Aviv, Israel

$31k - $60k

Presto

Singapore, Singapore

$87k - $100k

Binance

Tokyo, Japan

Crypto.com

Hong Kong, Hong Kong

$81k - $100k

OKX

Hong Kong, Hong Kong

$40k - $53k

OKX

Istanbul, Turkey

$67k - $112k

Customer Service KYC Manager Japan

Binance

This job is closed

Customer Service/KYC Manager - Japan

Japan, Tokyo /
Customer Support – Customer Support /
Full-time Onsite or Remote
/ On-site

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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

The CS/KYC lead will work towards aligning the company's vision and values with operational strategies. This person will also spearhead best practices in both KYC and Customer Service operations.

Job Description:

    • Formulate business strategy, advise management and execute on all aspect of operations to achieve OKR, cost control and implement SOP
    • Coordinate with other internal divisions and use technology to deliver superior customer experience through Company’s omni-channel approach
    • Build and manage a CS/KYC team that can respond to customer inquiries quickly and properly with following the laws and regulations
    • Responsible in hiring, training and retaining operations staffs
    • Coordinate with a third party, or vendor, regarding to our operational activity
    • Evaluate overall organization, performance, by gathering, analyzing, and interpreting data and metrics
    • Develop and implement productivity and cost reduction opportunities
    • Cross-functional and cross-country collaboration on all projects

Requirements:

    • Bachelor degree from a reputable university or equivalent
    • Ability to communicate effectively in both Japanese and English 
    • At least 5 years experience with at least 1 year in a cryptocurrency or Tech space, crypto exchange or retail financial products industry experience preferred.
    • Able to work in a fast paced and ambiguous industry where regulations are catching up
    • High level of ownership and integrity
    • Good sense of business process, strong leadership and management skills
    • Problem Solving



Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire

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