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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Binance | Remote |
| |||
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Bitpanda | Remote | $95k - $112k |
Binance
Global
Customer Service Business Process Specialist
Global
Customer Support – Customer Support /
Full-time: Remote /
Remote
Apply for this job
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- Evaluate, revise, and continuously improve customer service-related workflows, Standard Operating Procedures (SOPs), and FAQs to support organizational scaling.
- Liaise with stakeholders across departments to stay updated on new information and effectively communicate releases or changes throughout the customer service department.
- Collaborate closely with Training and QA teams to enhance customer-facing teams' knowledge; lead efforts to streamline or automate existing processes to develop self-service solutions or support new business cases.
- Support, collect, and analyze feedback from the customer service team and work with the product team to identify and implement effective solutions.
- Monitor daily chat quality, proactively identify and escalate issues in a timely manner, and facilitate decision-making among relevant stakeholders to improve customer experience.
- Provide actionable insights into business challenges and respond promptly to incidents or operational disruptions.
- Utilize AI tools alongside BI tools to perform advanced data analysis, generate findings, and accurately locate customer issues for fast resolution.
- Undertake any other ad-hoc tasks assigned by the Line Manager or other superior from Division/Department management as required.
Requirements
- At least 4-6 years of experience in customer service process management or operations, preferably within financial services or the crypto industry.
- Strong overall understanding of crypto products, KYC, risk management, and compliance operational processes.
- Proven ability to drive results and maintain smooth operational workflows within the domain.
- Hands-on experience in project management, using BI and AI tools to perform data analysis, generate actionable insights, and troubleshoot issues independently.
- Knowledgeable in writing and maintaining customer service SOPs and related documentation.
- Excellent stakeholder management skills with the ability to build and maintain effective cross-team relationships.
- Effective organizational skills, resilience, and a strong sense of ownership to follow up on issues and projects aligned with department goals.
- Proactive, result-oriented mindset with the ability to work independently with minimal supervision.
- Strong documentation, presentation, and persuasive communication skills.
- Bilingual proficiency in English and Chinese is preferred to be able to coordinate with overseas partners and stakeholders.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
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How much does remote job with crypto pay?
The pay for a remote job with crypto can vary widely depending on the specific role, company, and location
In general, salaries in the crypto industry tend to be competitive, and remote positions may offer additional benefits such as flexible schedules and the ability to work from anywhere in the world
It's important to note that compensation for remote jobs in the crypto industry can be affected by factors such as cost of living, local job market conditions, and the company's budget
Here are some examples of typical salaries for different roles in the crypto industry:
- Blockchain Developer: The average salary for a blockchain developer is around $123,000 per year in the United States. However, this can vary based on experience, skills, and location.
- Cryptocurrency Analyst: The average salary for a cryptocurrency analyst is around $80,000 per year in the United States.
- Cryptocurrency Trader: The average salary for a cryptocurrency trader is around $100,000 per year in the United States.