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Binance is one of the world's largest cryptocurrency exchanges, allowing users to buy, sell, and trade a wide variety of digital assets.
| Job Position | Company | Posted | Location | Salary | Tags |
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Binance | Asia |
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Binance | Bangkok, Thailand |
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Binance | Dubai, United Arab Emirates |
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Binance | Singapore, Singapore |
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| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Binance | Paris, France |
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Binance | Europe |
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Binance | Remote |
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Binance | Southern Europe |
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Binance | Dubai, United Arab Emirates |
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Binance | New York, NY, United States |
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Binance | Yerevan, Armenia |
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Binance | Madrid, Spain |
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Binance | Dubai, United Arab Emirates |
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Binance | Southern Europe |
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Binance | Remote |
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CS Data/WFM Data Specialist
Asia /
Customer Support – Customer Support /
Full-time Onsite or Remote
/ Remote
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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
The Data Specialist role will be responsible for developing and maintaining customer service & operational dataset cum dashboards. The specialist will also be responsible for analysis, reporting, and investigating activities in Customer Service & Operations.
Job Description
- Understand the needs of stakeholders at differing levels of authority (from agent to executive team) and prioritize data requests under resource constraints.
- Independently develop and maintain dashboards and reports.
- Clarify data definition and maintain data sets accordingly.
- Develop and manage end-to-end data pipeline from data collection and storage, batch scheduling job to dashboard development.
- Maintain CS KPI and agent reports, regular executive reports, and CS data dictionary.
- Develop and present analytical reporting and findings using available data to stakeholders and executive teams.
- Collaborate with data analysts from other teams to work on ad-hoc data projects.
- Support to answer CS data related questions raised by users via Chat Bot.
Job Requirement
- BA/BS or equivalent experience required.
- 3+ years of experience with analyzing large complex data sets.
- Highly proficient in query/ programming language - SQL, Python, or R is a must.
- Extensive experience in Datawind, Tableau, Qlik Sense, Power BI, or other similar dashboard tools.
- Strong sense of data and analytical capability, clear communicator, fast learner and doer.
- Able to deliver requests in a timely manner with minimum supervision.
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire
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