Blockaid Jobs

There are 36 Web3 Jobs at Blockaid

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Job Position Company Posted Location Salary Tags

Blockaid

Tel Aviv, Israel

$63k - $75k

Blockaid

Tel Aviv, Israel

$84k - $109k

Blockaid

Tel Aviv, Israel

$63k - $72k

Blockaid

Tel Aviv, Israel

$63k - $72k

Blockaid

Tel Aviv, Israel

$88k - $100k

Blockaid

Tel Aviv, Israel

$68k - $90k

Blockaid

Tel Aviv, Israel

$90k - $110k

Blockaid

Tel Aviv, Israel

$91k - $93k

Blockaid

New York, NY, United States

$105k - $115k

Blockaid

New York, NY, United States

$36k - $65k

Blockaid

New York, NY, United States

$87k - $111k

Blockaid

Tel Aviv, Israel

$87k - $102k

Blockaid

New York, NY, United States

$84k - $118k

Blockaid

Tel Aviv, Israel

$90k - $110k

Blockaid

Tel Aviv, Israel

$84k - $95k

Blockaid
$63k - $75k estimated
Tel Aviv District Tel Aviv-Yafo IL
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Description

Blockaid is redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companies—including Coinbase, MetaMask, Uniswap, Backpack, Stellar, and others—to detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats.

We are backed by top-tier global investors including Sequoia Capital, Ribbit Capital, and Cyberstarts—firms known for supporting the most innovative and influential companies in technology and cybersecurity.

As the Technical Support L2 Engineer, based in Tel Aviv, you will have the unique opportunity to build and scale Blockaid’s L2 support function from the ground up and be a part of the Blockchain security future . Reporting to the Head of Customer Support, you will help our customers with their most pressing issues, protecting end-users from being scammed, creating real impact. 

This role is meant for a true builder. As the first hire, you’ll be a major player in building the support process for cutting edge new Blockchain security products, becoming subject matter expert and trusted advisor for Blockaid customers, engaging directly with our engineering and product team, and learning our product directly from them. 

You'll work at the intersection of blockchain technology and cybersecurity, helping protect users from threats across decentralized applications, wallets, and DeFi protocols.

What You’ll Do -

  • Provide expert-level technical support for Blockaid applications, diagnosing and resolving complex issues with aggressive resolution times.
  • Analyze sophisticated problems related to system performance, configuration issues, API integrations, Web3 security threats, and blockchain-related incidents.
  • Monitor system performance metrics, API health, and security incident alerts.
  • Serve as the primary point of contact for escalated customer issues, maintaining clear communication with stakeholders.
  • Coordinate with Engineering, Product Management, and Field Services teams to resolve complex technical challenges.
  • Identify opportunities for the support team to take on additional responsibilities and develop subject matter expertise.
  • Create and maintain comprehensive playbooks, troubleshooting guides, and internal documentation.
  • Develop tools and automation to improve support efficiency and reduce resolution time.
  • Maintain strict compliance with security policies and procedures, particularly when handling sensitive customer data.

Requirements
  • 3+ years of experience in an L1/2 support role.
  • Solid knowledge of databases, query optimization, and dashboard creation using Snowflake, SQL, and data visualization tools
  • Strong understanding of cybersecurity concepts, threat detection, incident response, and security best practices in Web3 environments
  • Working knowledge of networking concepts, including TCP/IP, DNS, VLANs, VPNs, and network troubleshooting methodologies
  • Proven troubleshooting abilities, analytical thinking, and systematic problem-solving approach for complex technical issues
  • Excellent written and verbal communication skills for technical documentation, customer interactions, and cross-team collaboration

Why Join Us -

  • Meaningful Work - We protect people from scams and financial harm — our work truly matters. Every support interaction directly helps to safeguard users and build trust in the crypto ecosystem.
  • Elite Team - You’ll work with some of the best minds in Web3 security and customer success. We pride ourselves on a culture of excellence, collaboration, and continuous learning.
  • True Ownership - You’ll have the autonomy to lead and shape what world-class customer support looks like at Blockaid. This is a build-from-scratch role where your ideas will drive real change.



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