Customer Support Careers at OKX

Who We Are

At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX vision is a world of financial access backed by blockchain and the power of decentralized finance.

We invest in our people as much as we invest in technology. We are united by our engaging culture, here we win as a team, embrace changes, and do the right thing. We are committed to creating a friendly, rewarding and diverse environment for OKers. It doesn’t matter where you come from, here everyone feels valued, respected and has the same opportunities to develop and thrive — we want to bring out the best in you.

About the Opportunity

As the IT Support Engineer, you will provide frontline technical support and maintenance for end-user devices, software, networks, and other peripherals to ensure a productive working environment. This role serves as the primary IT resource for troubleshooting and resolving desktop and application issues.

What You’ll Be Doing:

• Manage and administer wired and wireless network connectivity, access controls, intranet services, and VPN configurations
• Coordinate with vendors to manage IT hardware inventory including printers, laptops, monitors, video conferencing equipment, etc.
• Set up and install new IT equipment in the office as needed
• Provide support for critical business applications to ensure availability and functionality
• Troubleshoot Level 1 technical issues with desktops, laptops, printers, peripherals, software programs, etc.
• Escalate complex software or hardware problems to the appropriate teams

What We Look For In You:

• Solid experience in desktop support, help desk or related IT role
• Strong technical troubleshooting skills for desktop hardware, peripherals, and software
• Familiarity with TCP/IP, DNS, DHCP, VPNs, firewalls, VLANs
• Proficiency supporting Windows and Mac operating systems
• Knowledge of Microsoft Office Suite or Office 365
• Excellent verbal and written communication skills
• Fluent in Mandarin Chinese and English