Customer Support Web3 Jobs in Singapore

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities:

• Be the Go-to person in project managing a suite of Key Identified CS initiatives.
• Track and drive timely execution of detailed Project Plan. Projects are typically cross borders, cross functional and may include system implementations and/or process redesign.
• Identify/Track risks and issues, and work with relevant stakeholders to drive issue solution.
• Report progress of project status to leadership team on regular basis.
• Raise early warning flags and escalate issues to leadership team on a timely basis.
• Document all aspects of the projects.
• Identify, prioritise and deliver process improvements for CS.
• Lead cross-functional team to improve CS processes by understanding current processes and propose standardisation and/or re-engineering initiatives, taking end-to-end in mind on improving CS productivity, operational excellence, and improve customer/ stakeholder satisfaction.
• Take ownership of ongoing continuous measurement and monitoring processes working with functional owner.
• Support leadership team in building Rhythm of Business, including driving MBR/QBR, governance of function wide key processes, tracks critical KPIs and performances of the business.
• Host and facilitate important events such as town halls, ad-hoc leadership meetings and planning sessions.
• Ability to develop people. Coaches people in their current roles to improve performance, and prepares them for future roles.

Requirements:

• A recognised tertiary education with at least 4-6 years of experience in COO/ Project Management or Customer Service/ Operation environment.
• Minimum 4 years of team management experience, ideally similar to PMO function.
• Minimum 4 years of excellent project/ process re-engineering experience, with excellent communication skills, strong interpersonal skills and proven people management techniques.
• Bilingual in English and Chinese to be effectively liaising with Chinese speaking stakeholders.
• Strategic thinking and result oriented.
• Analytical skills. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
• Strong MS Excel, PPT, visio and presentation skills and excellent documentation ability.
• Able and willing to adapt in a dynamic environment and have a strong sense of service.
• Team player who is able to perform under pressure, multi-task, self-motivated and work independently.
• PMP / PRINCE2 certified, PMI-ACP would be a plus.

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire