Remote Customer Support Jobs in Web3

Responsibilities:

• Ensure maximum uptime for multiple production systems
• Provide level 1 and 2 application support
• Work closely with Development, Quant and Infrastructure teams to investigate and solve system issues
• Continuous monitoring of application alerts to ensure systems are running optimally
• Maintain and enforce good quality internal documentation
• End to end ownership of client reported issues to resolution
• End user desk support for internal staff

Requirements:

• A self starter - able to take and own a problem and, by seeking assistance where needed, follow it through to resolution
• Excellent communication and interpersonal skills
• Previous experience with programming/scripting languages is preferred
• A problem solver with a keen eye for detail
• Help in setting up the support model with the team in long term
• Provide phone or remote support in the non-office hours when required
• Preferably open to working shift hours
• An interest in monitoring, alerting and reporting initiatives
• Passionate about helping people with mixed technical ability
• Some experience with Apple MacBooks

Benefits:

• Discretionary cash bonus paid every 6 months
• 25 days holiday (plus bank holidays)
• Private Medical Insurance (BUPA)
• Group Personal Pension with Royal London (3.5% e’ee contribution, 5.5% e’er contribution with an additional 4.5% matching)
• Group Income Protection
• Hybrid working – 3 days a week in the office
• Refreshments and drinks
• Enhanced maternity/paternity leave
• Exciting social calendar
• Flexible working
• Recognition awards
• The opportunity to grow at a fast pace in meritocratic environment