Project Manager Web3 Jobs in Asia

Responsibilities:

• Design and implement dashboards and reports to provide meaningful insights into agent performance and customer feedback.
• Identify trends and patterns in customer service data and develop recommendations for improving customer satisfaction, reducing response times, and increasing efficiency.
• Work closely with the key stakeholders to understand their data needs and support their decision-making processes.
• Communicate data insights and recommendations to key stakeholders, including the customer service team, KYC team, Risk/Compliance ,chatbot team and QA team
• Stay up-to-date with the latest developments in customer service BI and data analytics, and identify opportunities to apply these technologies to improve agent effiency and customer experiences.

Requirements:

1. 3-5 years experience in strategic analysis/business anaysis/management consulting. Experience in Web3 or blockchain related company is a plus.

2. Excellence in research skills and methodology. Experience in conducting strategic research and presenting the result in a research report. (Please submit your previous research report)

3. Pratical experience in data analysis. Familiar with one of Python,SQL, R or other data tools.

4. High sensitivity in data and information collection.

5. Have strong enthusiasm for blockchain industry and blockchain technology. Know the trend and key players in the market.