- US-Based, Atlanta, GA preferred, Eastern Time Zone
Responsibilities:
- Lead end-to-end user research tasks from planning, design, reporting to visualization for agile product teams
- Define the overall user experience strategy and adapt to the specifics of the product initiatives
- Translate research findings into design artifacts, including personas, journey maps, mindsets, service blueprints, and wireframes
- Build and foster strong relationships across the organization by being the subject matter expert in human-centered design and user experience research
- Collaborate closely with product managers, designers, and engineers to understand short-term & long-term product needs
- Identify key research questions and appropriate research methods for various business and product problems
- Design and conduct research independently using mixed methods, including but not limited to ethnographies, surveys, heuristic walkthroughs, usability tests, concept and prototype evaluation, co-creation, and design workshops
- Deliver actionable insights and recommendations to cross-functional teams, including product teams, business leaders, and process owners to improve products and services
- Drive collaboration within multi-disciplinary teams in a fast-paced environment
- Conduct secondary research to understand business needs and research opportunities
- Document and aggregate generative research findings and proactively communicate with the larger organization
Skills:
- Ability to empathize with customer needs and develop actionable insights
- Strong visual design, storytelling, and presentation skills required
- Has a holistic understanding and ability to assess the competitive landscape in an experience-first mindset
- Thinks creatively, strategically and can make sound business decisions taking into account the opinions of multiple partners
- Comfortable with, or excited to learn about a variety of research methods: in-depth interviews, ethnographic/field research, surveys and more
- Self-starter, highly organized and able to work at a fast-moving environment
- Highly capable of managing multiple work streams within deadlines
- Egoless, collaborative team player
- A background in ethnography or anthropology is helpful