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| Job Position | Company | Posted | Location | Salary | Tags |
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Binance | Canada |
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Binance | Remote |
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Binance | Remote |
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Binance | Europe |
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Binance | Singapore, Singapore |
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Binance | Cayman Islands, Cayman Islands |
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Binance | Hong Kong, Hong Kong |
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Binance | Asia |
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Binance | London, United Kingdom |
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Binance | Singapore, Singapore |
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Binance | Singapore, Singapore |
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Binance | Slovakia, Bratislava |
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Binance | Asia |
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Binance | Asia |
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Binance | Hong Kong, Hong Kong |
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Wallet Operations - Customer Service Specialist
Canada /
Customer Support – Customer Support /
Full-time Onsite or Remote
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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Responsibilities:
- Handle customer enquiries that are directed to wallet operations.
- Escalate issues promptly and liaise with various internal stakeholders to bring them to resolution.
- Actively drive initiatives to improve existing workflow, collaboration between teams and customer experience.
- Monitor operation alerts and resolve issues related to daily wallet operation.
Requirements:
- As a team, able to work in shift and provide 24/7 coverage for customer service function and alert management.
- Excellent customer service and communication skills.
- Fluent in both English and Chinese to communicate with internal and external stakeholders.
- Ability to work in both a team environment and autonomously.
- Demonstrate high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit.
- Strong passion to provide support to customers.
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire
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