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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
BloXroute Labs | Tel Aviv, Israel | $91k - $150k | |||
Orderly Network | Shenzhen, China | $86k - $115k | |||
CAIZ | Dubai, United Arab Emirates | $90k - $115k | |||
Utila | Tel Aviv, Israel | $91k - $145k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Cbd | Dubai, United Arab Emirates | $84k - $90k | |||
Utila | Tel Aviv, Israel | $68k - $148k | |||
Entangle Labs | Dubai, United Arab Emirates | $84k - $108k | |||
Monad | APAC | $105k - $120k | |||
Serotonin | Singapore, Singapore | $105k - $219k | |||
Serotonin | Singapore, Singapore | $87k - $95k | |||
Serotonin | Singapore, Singapore | $81k - $95k | |||
Mudrex Inc. | Bengaluru, India | $104k - $159k | |||
CAIZ | Dubai, United Arab Emirates | $72k - $112k | |||
Blockaid | Tel Aviv, Israel | $83k - $95k | |||
Okx | Singapore, Singapore | $72k - $112k |
bloXroute is seeking an experienced Technical Support Engineer to work directly with our Support team. As the Technical Support Engineer you will be focused on defining clear procedures to create a positive customer experience.
Responsibilities
- Independently investigate and troubleshoot problems to resolution by collaborating with DevOps and Engineering teams
- Support sales and business development activities
- Seamlessly onboard new users, blockchains, miners and businesses
- Perform corrective maintenance activities with usersConduct preventative maintenance, such as software upgrades, as needed
- Identify issues and quality gaps in bloXroute’s service for multiple blockchains
- Write technical whitepapers and application notes
- Provide clarity on quality requirements received from management and Engineering team
- Utilize data to provide insights and recommend action plans to improve program QA
Requirements
- 1+ years of experience as a Technical Support Engineer or relevant experience
- Understanding of ETH and EVM blockchain networks
- Experience with using web3 (like web3py, web3js) clients to query blockchain data
- Understanding of blockchain nodes and p2p networks
- Basic understanding of smart contracts and defi
- Basic experience in writing code and infrastructure management (Docker)