Customer Support Web3 Jobs in Europe
291 jobs found
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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Binance | Europe |
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Binance | Lisbon, Portugal |
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Parity Technologies | Berlin, Germany | $72k - $100k | |||
Notabene | London, United Kingdom |
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| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Binance | Bucharest, Romania |
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NaturalMotion / Zynga | European Union | $72k - $100k | |||
Binance | Malta |
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Aave | United Kingdom | $58k - $75k | |||
Coin Metrics | Dublin, Ireland | $72k - $100k | |||
Coin Metrics | United Kingdom | $72k - $100k | |||
Immutable | EMEA | $63k - $82k | |||
Binance | Europe |
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NaturalMotion / Zynga | United Kingdom | $72k - $100k | |||
Binance | London, United Kingdom |
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Okcoin | Malta |
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Binance
This job is closed
Customer Service Representative (English)
Europe /
Customer Support – Customer Support /
Full-time Onsite or Remote
Apply for this job
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in English, applicants need to speak both languages.
Responsibilities:
- Handle inbound calls, live chat and other service methods
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately documenting customer requests
- Manage complaints by providing solutions and options within the time limits and following up to ensure resolution
- Go the extra mile to engage customers
Requirements:
- College degree or above
- Fluent English language
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Passionate for customer service industry and can accept to work under different work shifts
- Positive about the crypto industry
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire
Apply for this job