Web3 Jobs in London, United Kingdom

BlockFi is looking for aLoan Servicing Analystto join our growing Client Success team.

Do you love engaging with clients? Are you interested in crypto? Do you desire to be part of a global team with their sights set on changing the global financial ecosystem? We’re excited to announce we’re hiring our next class of Loan Servicing Analysts who will join us in continuing to deliver world-class client service.

Primary Responsibilities Include:

• Managing loan client communication throughout the lifecycle of a client’s loan journey
• Triaging and executing inbound client requests via phone, email, and live chat
• Troubleshooting and resolving client issues and pain points while identifying patterns and proposing scalable solutions
• Engaging current and prospective retail lending clients with targeted outbound initiatives
• Aligning with leadership regularly to discuss and optimize account strategy and share client feedback across functions
• Demonstrating a proactive mindset, constantly thinking ahead and anticipating client needs and/or concerns, while keeping their business goals top-of-mind

What You Should Have:

• 0-2 years of industry experience in a client-facing role
• A growing understanding of blockchain technology and crypto assets
• Eagerness to learn and help BlockFi scale
• Excellent interpersonal and communication skills, both written and verbal
• Excitement to work in an early-stage company and have a high impact on the future of the company’s growth
• Commitment to providing exceptional, world class Client Service
• A high attention to detail across work streams as specifics are vital to excellent client experience and overall success in role
• Ability to work independently and as part of a team in a client-driven, fast-paced environment
• Ability to manage time effectively to complete and deliver required work within BlockFi service level agreements
• Above all else: strong attention to detail, hard working, and willing to get things done!
• Additional language skills are a plus

Your Perks:

We benefit from the great work our employees do each day. That is why we are committed to providing a variety of awesome benefits to help them live their best lives.

• Competitive salarybecause we value your experience and expertise
• Unlimited vacation / sick daysbecause everyone deserves time for R&R
• Employer contribution towards health coverage(including vision & dental) because your physical health and well-being is important to us
• Various fringe benefitssuch as 401k, Parental Leave, FSA/HSA, and Employee Assistance Programs because health coverage is more than just choosing your yearly plan
• Flexible work environmentbecause we are a geographically dispersed team and we believe in balance
• Pet insurancebecause all of your beloved family members should have coverage too
• Weekly lunch stipendbecause there is such a thing as a free lunch!
• A close-knit teamof enthusiastic, collegial and driven people to work alongside in a highly meritocratic environment because teamwork makes the dreamwork