Web3 Jobs in Miami, Florida, United States

Institutional Client Onboarding Specialist

Blockchain.com is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.

As a part of the Institutional Business Sales Team you will be responsible for onboarding institutional clients and serve as the single point of contact to coordinate all questions and requests from multiple internal stakeholders including legal, sales, compliance, and finance. You will collaborate closely with both the sales team to make the process as easy and fast as possible and the legal, compliance, and institutional product teams to gather all required information for them to make a decision. This will involve significant relationship management, managing a detail oriented process with multiple internal stakeholders, and strong salesforce proficiency while focusing on providing a best in class experience to institutional clients for Blockchain.com. You will also be responsible for improving the client onboarding process from end to end including proposing changes to the onboarding process and technology to accelerate client onboarding and ensure it complies with all requirements.

WHAT YOU WILL DO

• Act as the single point of contact for institutional clients when onboarding with Blockchain.com focused on getting clients through the onboarding process as quickly and seamlessly as possible while mitigating risk to protect the firm.
• Help design institutional client onboarding solutions focused on providing institutional clients a white glove and seamless end to end experience onboarding experience.
• Work closely with the sales account manager to understand each client relationship while collecting and coordinating requests for compliance, legal, financial due diligence and counter due diligence.
• Drive risk based client solutions during onboarding that ensure compliance with policy, legal and regulatory requirements.
• Navigate and manage multiple internal stakeholders requests for clients including sales, legal, finance, and compliance to streamline and communicate their onboarding processes and requirements to the client.
• Define and manage the institutional client perimeter from a revenue and resource perspective.
• Measure and monitor institutional client risk indicators to onboard and maintain them within risk appetite.
• Negotiate key business, documentation, risk and other terms with the client consistent with the firm’s risk appetite.
• Utilize judgement and discretion to understand internal and external equities around sensitive data requests to ensure a compliant and secure process for Blockchain.com and a positive, seamless experience to meet each client’s specific needs.
• Maintain and grow existing relationships.
• Contribute to continued product development with client feedback and idea generation.
• Create and track metrics to measure success and identify opportunities for improvement.

WHAT YOU WILL NEED

• The foremost quality for this position or any position at Blockchain.com is integrity.
• 2+ years of sales, client consulting, or financial services experience
• Established track record and strong and relevant network
• A passion for crypto markets
• Client-facing experience combined with demonstrated experience structuring and managing projects
• Previous experience adapting to a fast-paced, changing, dynamic, client-facing work environment while driving results
• Excellent interpersonal, communication, and partnership skills
• Data driven and customer centric approach to decision making and making process improvements.
• Experience scaling processes and systems to maximize client engagement and deal flow while raising the standard of customer success internally.
• Experience negotiating trading documentation (eg ISDAs) is helpful, not required.
• Proficiency in Salesforce.
• A self-starter attitude, growth mindset and entrepreneurial spirit
  

COMPENSATION & PERKS

• Unlimited vacation policy; work hard and take time when you need it.
• Unlimited books policy; order the technical resources you need or simply pick something up from our company library.
• Apple equipment.
• Full-time salary based on experience and meaningful equity in an industry-leading company

APPLICATION

• Favorite GIF.
• LinkedIn profile.
• Link to Github, StackOverflow, personal website and/or blog (if applicable).

When you apply to a job on this site, the personal data contained in your application will be collected by one or more of the following subsidiaries of Blockchain Luxembourg S.A (each, a “Controller”):

• Blockchain Access UK Ltd.
• Blockchain (GB) Limited
• Blockchain (US), Inc.
• Blockchain (LT), UAB

You may contact our Data Protection Officer by email [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.