Title: Senior Project Manager
Location: Remote; Mountain Region; U.S.
Experience: Mid/Senior-Level
Job Function: Product Delivery
Employment Type: Full-Time
Industry: Enterprise Software
About the position
The Senior Project Manager position will join our fast-growing Global Services team to act as a focal point for project related tasks and escalations for Keyfactor customers. This individual will be directly accountable for the success of their projects, requiring extensive cross functional collaboration.
Applicants must hold US citizenship or US permanent resident status.
RESPONSIBILITIES
On a day-to-day basis, the Senior Project Manager will be the primary point of contact for both Keyfactor and customer personnel for 10-15 enterprise implementation projects. Key responsibilities will include:
- Document project scope, deliverables, goals, risks, and blockers within a comprehensive Project plan
- Regular attendance in customer facing calls and video conferences, taking lead on communicating detailed technical information between internal Keyfactor and external Customer resources
- Creates, maintains, and distributes project specific communications to key stakeholders
- Routine monitoring and updating of project notes and technical work items to ensure prioritization of tasks and achievement of Customer’s requested outcomes
- Serve as a “tier 1” escalation point for technical, account, and project related concerns from Customer
- Participate as a leader within the PMO, driving positive change and growth by establishing practices, templates, policies, tools, and partnerships to mature the PMO, and over arching Global Services and Keyfactor, organization
SKILLS AND QUALIFICATIONS
- Excellent written, verbal, and interpersonal communication skills
- Excellent time management, project management, problem-solving, and prioritization skills
- Ability to build strong relationships, and lead and develop team members
- Strong understanding of technology such as software, networking, and system development
- Experience with different project management frameworks, including waterfall and agile
- Experience managing/interacting with 3rd party reseller/providers
- Preferred: PMI or PMP certification
- Preferred: Background of software/technical project management
- Preferred: Working knowledge of Salesforce, SmartSheet, MS Project, Visio
- Preferred: Previous experience with management/coordination for professional services program
COMPENSATION
Salary will be commensurate with experience.
CULTURE, CAREER OPPORTUNITIES AND BENEFITS
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. A few initiatives that make our culture special include:
- Comprehensive benefit coverage
- Dedicated employee focused ambassadors via Key Contributor & Culture Committee
- DIVERSE Commitment
- Global Volunteer Day
- Flexible time off
- Monthly Cross Functional meetings
- Monthly Leadership Development meetings
- Monthly All Hands meetings – followed by group gatherings
- Second Friday’s (the office is closed on the second Friday of every month)
- The Keyfactor Alliance Program
- Weekly Feedback Snapshot
OUR CORE VALUES
Our core values are extremely important to how we run our business and what we look for in every team member:
- Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
- Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
- Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
- We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
- United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
- Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer.
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