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Binance
This job is closed
Senior Data Analyst - Chatbot
Asia / Taiwan, Taipei
Engineering – Big Data /
Full-time Onsite or Remote /
Hybrid
Apply for this job
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Responsibilities
- Responsible for the overall planning, design, delivery and promotion of the Customer Service bot data analysis
- Design an effective analysis and reporting system to enable internal teams quickly break-down key metrics, diagnose weak areas and suggest actionable items
- Collaborate closely with cross-functional teams including PM, data engineering, and Customer Service operations team to achieve product objectives
- Review Customer Service bot KPI and user cases regularly and find valuable insights to guide product and operation improvements
Requirements
- 5+ year experience; Bachelor’s degree and above in a quantitative or engineering field with professional work experience in a relevant field
- Strong analytical thinking and communication skills
- Experience with common analysis tools such as SQL, R, and Python
- Solid experience with at least one data visualization tool (Tableau, Qlik, PowerBI, etc.)
- Familiar and comfortable with large volumes of data and big data technology (Hadoop, Spark, Presto, hive)
- Experience in working with cross-functional teams to gather requirements and ability to set work priorities
- Good business sense and logical thinking. Ability to synthesize information and generalize the pattern
- Experience with customer service data analysis and AI bot analysis will be beneficial
Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Apply for this job