Remote Customer Support Jobs in Web3

Are you looking to be a part of one of the most influential companies in the blockchain industry and contribute to the crypto revolution that is changing the world?

At Metal, we are shaping digital money and revolutionizing the way people transact by building the decentralized financial infrastructure of the future. To date, we have launched and operate Metal Pay (digital banking and crypto wallet) and Proton SDK a distributed ledger for identity and interaction with the card and banking payments settlement layer.

As we continue to expand, we are seeking a solutions-oriented Client Services Representative, who is passionate about our customers and loves to innovate customer-centric strategies. The landscape in cryptocurrency is evolving, and this is a chance to help guide our customers on the Metal Pay and Proton products and services as we unlock the future of payments. We’re a lean and collegial team in which every role matters, and you’ll have a big impact on high-stakes decisions, working across the enterprise with Compliance, Community, Marketing, business, and technical teams in pioneering innovative financial services solutions. 

You will have demonstrated the ability to understand key metrics pertaining to basic customer service factors. You will be given ample opportunity to broaden your skills and strengthen your existing talents within and outside the team and must be able to succeed in a high-direction, low-supervision environment.