Careers at FalconX by location
▼| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
FalconX | Remote | $92k - $109k | |||
FalconX | Bangalore, India | $13k - $22k | |||
FalconX | San Francisco, CA, United States | $106k - $165k | |||
FalconX | San Mateo, CA, United States | $90k - $130k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
FalconX | New York, NY, United States | $58k - $76k | |||
FalconX | Remote | $105k - $117k | |||
FalconX | San Mateo, CA, United States | $65k - $95k | |||
FalconX | San Mateo, CA, United States | $33k - $75k | |||
FalconX | San Mateo, CA, United States | $85k - $112k | |||
FalconX | Remote | $94k - $96k | |||
FalconX | San Mateo, CA, United States |
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FalconX | Remote | $74k - $110k | |||
FalconX | Hong Kong, Hong Kong | $72k - $110k | |||
FalconX | Bangalore, India |
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FalconX | Bangalore, India | $86k - $110k |
This job is closed
Impact
At FalconX, you’ll help create a more open financial system. In building trading, credit and custody infrastructure, we are enabling thousands more institutions to enter the market and support a more open and accessible financial system. The world’s largest financial institutions from Wall Street to Silicon Valley will turn to you for products that provide unparalleled seamless, efficient and secure access to the cryptocurrency sector.
Responsibilities
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Collaborate with the development team to improve application functionality and performance.
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
- Contribute to the creation of systemic improvements to prevent recurring issues.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Proven 4+ yrs of experience as a Support Engineer or similar Engineering roles.
- In-depth understanding of high throughput systems and trading applications.
- Strong problem-solving skills and ability to handle high-pressure situations.
- Experience with database management and data analysis tools.
- Proficiency in programming languages such as Python, and Golang
- Proficiency in cloud technologies especially AWS cloud.
- Familiarity with various operating systems and platforms.
- Familiarity with FIX protocol is a plus
- Excellent communication skills, both written and verbal
Base pay for this role is expected to be between $95,000 and $140,000 USD. This expected base pay range is based on information at the time this post was generated. This role will also be eligible for other forms of compensation such as a performance linked bonus, equity, and a competitive benefits package. Actual compensation for a successful candidate will be determined based on a number of factors such as skillset, experience, and qualifications.