Customer Support Web3 Jobs in Remote, Remote

User Support Engineer - Brave Rewards

As a User Support Engineer for Brave Rewards, you'll offer excellent troubleshooting and communication skills, along with the ability to talk tech with users at all levels.

The ideal candidate is passionate about learning new technologies and has the ability to work independently and self-motivate in a professional but fun environment. Remaining cool under pressure is essential.

This position is remote. North American time zone preferred.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Manage large amounts of incoming messages.
• Build trust with users through prompt and professional communication.
• Triage customer complaints with internal team members, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Creating clear and concise documentation in the form of runbooks, tutorials, technical tips, and knowledge based articles.

Essential Skills

• Excellent customer service and communication skills, and the ability to talk tech with our staff at all levels (and ensure they understand what you're saying!)
• Good working knowledge of Google Suite, Slack, GitHub. Zendesk experience is preferred.
• Ability to multitask, prioritize, and manage time effectively

Bonus Points

• Familiarity with Brave and BAT
• Familiarity with Crypto wallets
• Familiarity with using Terminal
• Experience with ticketing systems

Benefits and Perks

• Competitive salary
• Medical, dental and vision insurance
• Life and Disability insurance
• Unlimited PTO
• 401(k) Employer Contribution
• Company Equity
• Paid Parental Leave Plan
• Remote-friendly
• Flexible schedule
• Work From Home stipend
• Awesome coworkers!