Web3 Jobs in Toronto, Canada

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Job Position Company Posted Location Salary Tags

Chainalysis

Toronto, Canada

$36k - $72k

Figment

Toronto, Canada

Horizon Blockchain Games

Toronto, Canada

$72k - $75k

Horizon Blockchain Games

Toronto, Canada

$61k - $80k

Daply

Toronto, Canada

$80k - $110k

Newton

Toronto, Canada

$81k - $84k

ConsenSys Inc

Toronto, Canada

$72k - $100k

Localcoin

Toronto, Canada

$9k - $72k

Figment

Toronto, Canada

$43k - $90k

Coinsquare

Toronto, Canada

$54k - $60k

Figment

Toronto, Canada

$85k - $150k

Horizon Blockchain Games

Toronto, Canada

$58k - $79k

HoneyBricks

Toronto, Canada

$27k - $70k

HoneyBricks

Toronto, Canada

Figment

Toronto, Canada

$72k - $75k

Customer Success Manager Public Sector Canada

Chainalysis
$36k - $72k estimated

This job is closed

Our Customer Success team is insatiably curious and adept at problem-solving. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We’re also extremely collaborative and work cross-functionally to share the insights we learn from our customers.

The Customer Success Manager responsible for our Canadian business is passionate about the customer’s mission and ensuring their success. We measure ourselves by things like user adoption, retention, and overall satisfaction.


Within a year you are successful if…

  • Our customers trust and rely on you to help them achieve their goals
  • You’ve established strong relationships with influential users in a customer organization and converted them into Chainalysis champions
  • You understand customers’ challenges and industry trends and consult on how Chainalysis can help them achieve their objectives
  • You can confidently answer advanced product usage and technical questions related to data and investigations across our product suite
  • You’ve established a regular cadence of contact and reviews for your book of business that allows you to understand your customers and their goals, proactively solve problems, and maintain optimal customer health scores
  • You’ve directly contributed to increasing the adoption, renewal, and net retention of our most important customers by monitoring their usage, noticing meaningful trends, and executing strategic account plans
  • Any risk of customer churn is identified early and mitigated effectively
  • You collaborate cross-functionally and advocate for the needs of customers to leaders in different departments
  • The cross-functional initiatives you participated in improve the overall customer experience and lead to greater happiness and dedication among our customers
  • The Customer Success team is more efficient and scalable thanks to your input on how to automate, simplify, and improve our daily workflows

A background like this helps:

  • Customer Success or Account Management experience on a digital or software product catering to Canadian public sector customers
  • Prior working experience in the technology space
  • Experience building out customer journeys, account plans and expanding product adoption
  • Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean)
  • An interest in cryptocurrency
  • Fluency in English & French helps

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