ai analyst backend bitcoin blockchain community manager crypto cryptography cto customer support dao data science defi design developer relations devops discord economy designer entry level erc erc 20 evm front end full stack gaming ganache golang hardhat intern java javascript layer 2 marketing mobile moderator nft node non tech open source openzeppelin pay in crypto product manager project manager react research ruby rust sales smart contract solana solidity truffle web3 py web3js zero knowledge
| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Merge | United Kingdom | $0k | |||
Merge | United Kingdom | $0k | |||
The Defi Office | United Kingdom | $30k - $36k | |||
Binance | London, United Kingdom |
| |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Merge | United Kingdom | $0k | |||
Merge | United Kingdom | $0k | |||
Merge | United Kingdom | $0k | |||
Gatesweb | United Kingdom | $0k | |||
Bitfinex | United Kingdom | $60k - $120k | |||
Clearmatics | London, United Kingdom | $75k - $108k | |||
Merge | United Kingdom | $0k | |||
Merge | United Kingdom | $0k | |||
Merge | United Kingdom | $0k | |||
Boson Protocol | London, United Kingdom | $54k - $100k | |||
Binance | London, United Kingdom |
|
Workplace Type: Remote
Company HQ: London, UK
Employment Type: Full-time
Salary: Competitive
Responsibilities:
- Develop a trusted advisory relationship by leveraging your retail and technical experience.
- Proactively work with customers to identify barriers to successful adoption and work to put in place plans to improve adoption.
- Collect inputs for establishing a clear linkage between our product utilisation and key performance metrics and customer goals. Help to identify issues or trends that threaten customer success and work cross-functionally to drive solutions on customers’ behalf.
- Be an escalation point for project and customer issues and work and coordinate with internal teams to resolve quickly. Proactively communicate with customers in a timely manner on issue status and resolution.
- Help to identify opportunities for footprint growth within the current customer base and coordinate appropriate resources to engage in the upselling process.
- Build and managethe Customer Support function to ensure customer issues are getting resolved quickly and manage the escalation and complaints processes to drive rapid resolution
- Provide regular assessments of the health of the customer portfolio
- Serve as the voice of the customer to inform the product and customer-facing business processes and other stakeholders.
Requirements:
- At least 3 years of work experience managing relationships with big companies, ideally with enterprise accounts.
- Experience in Management Consulting, Customer Success, Account Management, Business Development, is a plus.
- Analytical mentality
- Impressive executive presence and communication abilities
- Strong leadership skills
- Ability to create structure in ambiguous situations and design effective processes
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
- Flexibility and ability to thrive in a fast-paced, ever-changing, and growing environment
- Fluency in English
Merge focuses on Financial Services, Cryptocurrency, Financial Technology, and Blockchain / Cryptocurrency. Their company has offices in Europe and London. They have a small team that's between 1-10 employees. To date, Merge has raised $9.5M of funding; their latest round was closed on May 2022.
You can view their website at https://www.mergedup.com or find them on LinkedIn.