Chainalysis Careers

The Customer Support Associate supports the Chainalysis platform and applications throughout their lifecycle. This role will provide best-in-class first-line customer support to our global customer base, focusing on regional timezone coverage.

The Associate role will support all aspects of account administration work, including customer account configuration/set-up, providing account access support and supporting internal admin requests. They will also be working with end customers via email, chat, and phone channels within Zendesk to help troubleshoot basic technical and product issues preventing customers from getting value from our products. The ideal candidate will be detail-oriented, empathetic, and have a customer-first approach. To succeed, the Customer Support Associate will utilise written communication, technical troubleshooting, and time management skills.

This is an one-year contractor role.

In one year, you’ll know you were successful if…

• You have responded to customer inquiries regarding the Chainalysis platform and have ensured the customer finds a satisfactory solution.
• You have a close-to-expert understanding of our products and services. May collaborate with CS, Sales, and/or Engineering to help identify product issues and resolve them
• You have partnered with senior members of the support department to identify and provide support for process improvements on all aspects of the support role

A background like this helps:

• Technical curiosity, with the ability to explain seemingly complex technical terms in easy-to-understand terms
• Familiarity with asynchronous communication platforms like email, Slack, and Zoom
• Excellent written communication skills
• High attention to detail with experience following precise processes
• A desire to build a career in the exciting Web 3, blockchain, and crypto space
• A desire to advance in a Customer Experience organization

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